Job Description
Siras Support Coordinator
Full-Time | Non-Exempt | Hybrid | $28-38/hour
We are seeking a customer-focused Application Support Coordinator to support educational partners through platform assistance, troubleshooting, training, and user support. This role serves as a subject matter expert on workflows and management processes while helping clients maximize platform effectiveness, maintain data integrity, and meet compliance requirements.
If you are a detail-oriented and service-driven professional who enjoys helping clients solve problems, learn new systems, and improve operational outcomes, this Application Support Coordinator would be ideal. You can confidently support both technical and non-technical users, communicate complex information clearly, and thrive in a collaborative environment focused on client success.
Key Responsibilities
- Provide responsive support for platform users, resolving technical, access, configuration, and data-related issues.
- Manage and prioritize support requests while delivering exceptional customer service.
- Conduct user onboarding, platform demonstrations, and training sessions for new and existing clients.
- Guide users on platform functionality, workflow best practices, data quality, and compliance-related requirements.
- Review and validate client data, identify issues, and recommend solutions.
- Create and maintain user guides, knowledge-base articles, training materials, and support documentation.
- Participate in software testing, implementation projects, product enhancements, and system integrations.
- Collaborate with internal teams to improve support processes and overall client experience.
Qualifications
- Associate’s or bachelor’s degree in information technology, education, business administration, or a related field preferred.
- 3+ years of experience supporting K-12 educational organizations, school districts, county offices of education, charter schools, or related entities.
- Knowledge of IEPs, special education processes, and applicable compliance requirements.
- Experience working with data validation, data quality reviews, and large datasets.
- Proficiency with Microsoft Office and Google Workspace.
#LI-EM1 #INAUG2026 #LI-onsite
Numbers & Facts
| Location | Visalia, CA |
| Industry | Financial Services |
| Salary | $28–$38 Per Hour |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Skills
- Best Practicesunmatched
- Business Administrationunmatched
- Charter Schoolsunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Qualityunmatched
- Data Setsunmatched
- Detail Orientedunmatched
- Educational Administrationunmatched
- Establish Prioritiesunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Knowledge Baseunmatched
- Microsoft Officeunmatched
- Onboardingunmatched
- Operational Improvementunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Demonstrationunmatched
- Regulatory Complianceunmatched
- Resolve Customer Issuesunmatched
- Software Administrationunmatched
- Software Testingunmatched
- Support Documentationunmatched
- System Integration (SI)unmatched
- System Operationsunmatched
- Team Playerunmatched
- Technical Supportunmatched
- User Documentationunmatched
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