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Application Support Engineer

US Tech Solutions, Inc.

Canton, NY

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Business Processes, Business Solutions, Business Support, Change Control, Communication Skills, Computer Science, Continuous Improvement, Corrective Action, Cross-Functional, Data Quality, Database Analysis, Debugging Skills, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Identify Issues, Information Technology & Information Systems, Knowledge Base, Knowledge Transfer, Leadership, Maintenance Services, Manufacturing, Manufacturing Operations, Manufacturing Software, Manufacturing Systems, Microsoft C# (C Sharp), Microsoft Office, Microsoft SQL Server, Microsoft SharePoint, Microsoft Visual Studio, Operational Support, Oracle, Oracle Applications, Oracle Database, Plant Management, Presentation/Verbal Skills, Problem Solving Skills, Production Systems, Prototyping, Python Programming/Scripting Language, Query Analysis, Relational Databases (RDBMS), Requirements Management, Resolve Customer Issues, Root Cause Analysis, SQL (Structured Query Language), SQL Databases, Sales Management, Software Administration, Software Development, Software Engineering, Software Testing, Standard Operating Procedures (SOP), Sustainability, Systems Administration/Management, Systems Analysis, Systems Maintenance, Teamcenter, Technical Support, Technical Writing, Test Plan/Schedule, Time Management, Training/Teaching, WIP (Wash-in-Place), Writing Skills, XML (EXtensible Markup Language)
LOCATION
Canton, NY
POSTED
1 day ago
Duration: 12 months with possible extension
 
Job Description:
Serving as a key technical resource under the direction of the IT Site Manager, this position works closely with plant operations, engineering, and IT to resolve user issues, implement effective solutions, and support ERP, MES, and other in-house applications that rely on Oracle and SQL databases.  Responsibilities include application support, database analysis, testing, documentation, and end-user engagement in a production-focused environment.
 
Key Responsibilities
  • Manufacturing Application Support
  • Provide day-to-day support for plant applications, with primary responsibility for Camstar, ONEMES, and other in-house manufacturing/business systems.
  • Investigate, diagnose, and resolve application incidents, service requests, and production-impacting issues.
  • Work directly with operators, engineers, supervisors, and plant leadership to understand issues and restore service quickly.
  • Support manufacturing operations through timely issue resolution and clear communication.
 
Application Development, Testing & Debugging
  • Develop IT solutions through creation of new functionality and modification of existing software applications.
  • Read, analyze, and troubleshoot code with a primary emphasis on C# and Python.
  • Analyze system requirements, workflows, and business processes to support enhancements and issue resolution.
  • Create, test, debug, document, and implement application changes and minor development efforts.
  • Support software development activities using tools such as Visual Studio and technologies including C#, SQL, and related application components.
  • Assist with prototypes, code changes, and solution validation for plant application improvements.
 
Database & Data Integrity Support
  • Maintain and support data accuracy and integrity within Oracle-based application environments.
  • Write and analyze SQL queries to investigate issues, validate data, and support troubleshooting.
  • Support systems using Oracle and SQL Server as needed.
  • Assist in identifying root causes of data issues and implementing corrective actions.
 
Documentation, Training & Process Support
  • Create, maintain, and improve technical documentation, support procedures, knowledge articles, and troubleshooting guides.
  • Follow established SOPs, change control practices, and support processes.
  • Provide application training and knowledge transfer to end users as needed.
  • Contribute to a sustainable knowledge base for recurring issues and solutions.
 
Coordination & Continuous Improvement
  • Coordinate with stakeholders across IT, engineering, operations, and development teams to resolve incidents and support projects.
  • Help prioritize issues and enhancement requests based on business impact and urgency.
  • Identify recurring issues and recommend process, system, or support improvements.
  • Support additional application administration tasks, including account maintenance for systems such as Teamcenter, and assist the broader IT team as needed.
 
Required Qualifications:
  • Experience supporting business and/or manufacturing applications
  • Hands-on experience with relational databases, specifically Oracle
  • Ability to write and interpret SQL for troubleshooting and data validation
  • Ability to read and understand code, primarily C# and Python
  • Proficiency with Microsoft Office / Microsoft 365
  • Strong troubleshooting, root cause analysis, and problem-solving skills
  • Ability to work independently on most support issues while collaborating effectively with cross-functional teams
  • Strong written and verbal communication skills with both technical and non-technical users
 
Preferred Qualifications:
  • Experience supporting MES platforms, especially Camstar or similar manufacturing systems
  • Experience in a manufacturing or plant environment
  • Experience with SQL Server
  • Familiarity with MS SharePoint, XML, Visual Studio
  • Experience with software QA, testing, and change deployment processes
  • Experience with application administration or account management for systems
  • Understanding of production workflows, routing, WIP tracking, and manufacturing operations
 
Education:
  • AAS degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant experience
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

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US Tech Solutions, Inc.

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