Application Support Engineer

Job: Application Support Engineering- Sr Associate level
Duration: 6+ Months (CTH)
Location: Dallas and Tampa- hybrid

• Verify analyses performed by team members and implement corrective actions required to prevent recurrence of incidents and production issues.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks to ensure accuracy and operational readiness.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot application issues and escalate as required.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises and unplanned outages, providing Business Continuity Management (BCM) evidence as required.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve monitoring, alerting, and operational efficiency.
• Partner with development teams throughout the software development lifecycle to provide operational support input, production readiness reviews, and reliability best practices.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities in accordance with established procedures.
• Provide Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives.
• Utilize Git and Bitbucket for source code management activities, including reviewing repositories, managing branches, analyzing code changes, and supporting deployment processes.
• Leverage Jenkins and CI/CD pipelines to support automated application deployments, release management, environment validation, and operational troubleshooting.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution activities across infrastructure, middleware, database, and development teams.
• Participate in on-call support rotations and incident response activities, including high-severity production incidents and post-incident reviews.

• Minimum of 6 years of experience in Application Support, Enterprise Application Support (EAS), Production Support, Site Reliability Engineering (SRE), or related technology support functions.
• Strong understanding of Enterprise Application Support processes, incident management, problem management, change management, and release management practices.
• Hands-on experience with Git and Bitbucket, including repository management, branching strategies, pull requests, merge processes, and version control best practices.
• Experience supporting and troubleshooting Jenkins pipelines and CI/CD deployment processes.
• Experience working with application monitoring, alerting, log analysis, and performance management tools.
• Experience supporting cloud-based, SaaS, and on-premises applications in production environments.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to work effectively across technology and business teams.
• Experience supporting Disaster Recovery testing, audit requests, compliance activities, and production release processes.

• Experience supporting DevOps-enabled environments and CI/CD practices.
• Knowledge of OpenShift/Kubernetes, Jenkins, Git, Bitbucket, ServiceNow, Splunk, Dynatrace, PowerBi and related enterprise support tools.
• Experience supporting enterprise software platforms and business-critical applications in Financial Services or highly regulated environments.
• Familiarity with automation and scripting technologies such as Python, PowerShell, or Shell scripting.