Retail Information Systems is seeking a skilled and motivated Application Support Engineer to join our growing technical team. This role is ideal for an experienced IT professional who enjoys solving complex technical problems, working with modern monitoring and analytics tools, and supporting clients' business-critical systems.This position plays a key role in supporting client environments through proactive system monitoring, troubleshooting, and data analysis. The ideal candidate will be proficient with Remote Monitoring and Management (RMM) tools, specifically NinjaOne, and experience using Power BI to analyze operational data and system performance.At RIS, our engineers are empowered to diagnose issues, implement solutions, and continuously improve the environments we support. Our systems operate primarily in a Microsoft Windows and Oracle-based environment, supporting a diverse range of retail and business clients.Key Responsibilities
- Provide remote and technical support to clients across a variety of platforms and environments.
- Utilize NinjaOne RMM to proactively monitor systems, deploy updates, automate maintenance tasks, and identify potential issues before they impact operations.
- Develop and analyze reports and dashboards using Power BI to track system health, performance trends, and operational metrics.
- Diagnose and resolve technical issues involving Windows systems, desktop applications, printers, and other connected devices.
- Manage and respond to support requests through our help desk ticketing system, including documenting, prioritizing, and resolving service tickets.
- Assist with troubleshooting networking issues, including wired and wireless connectivity, security considerations, and general network design concepts.
- Work closely with internal teams and clients to ensure the timely resolution of technical issues while maintaining excellent customer service.
Required Qualifications
- Demonstrated proficiency with RMM platforms, preferably NinjaOne.
- Experience creating and working with dashboards, reports, or analytics using Power BI.
- Experience providing desktop and application support in business environments.
- Strong familiarity with help desk ticketing systems and support workflows.
- Advanced knowledge of Microsoft Windows operating systems.
- Strong understanding of computer hardware configuration, installation, and troubleshooting.
- Working knowledge of networking fundamentals, including wired and wireless networks.
- Intermediate understanding of database systems such as Oracle or MySQL.
Preferred Experience
- Advanced SQL knowledge
- Retail or point-of-sale system support
- Experience supporting multi-location environments
- Experience automating maintenance tasks through RMM platforms
- Strong Power BI experience, including building dashboards, analyzing operational data, and turning data into actionable insights
Communication & Professional Skills
- Strong written and verbal communication skills
- Ability to clearly explain technical issues to non-technical users
- Strong analytical and troubleshooting abilities
- Ability to manage multiple priorities in a fast-paced support environment
What Success Looks Like in the First 90 Days
- Become proficient in our NinjaOne RMM environment and assist with monitoring, patching, and proactive system management.
- Contribute to Power BI dashboards and reporting that provide insight into system performance and operational trends.
- Effectively manage and resolve support tickets while maintaining strong documentation and communication with clients.
- Gain familiarity with our Windows and Oracle-based environments and the retail systems we support.
- Identify opportunities to improve system reliability and operational efficiency for our clients.
Compensation & Benefits
Retail Information Systems offers competitive compensation based on experience and technical expertise.Typical candidates for this role have 3–7+ years of IT support or systems engineering experience working with Windows environments, RMM platforms, and business applications.
Full-Time Benefits Available:
- PTO (Paid Time Off)
- Paid holidays
- Medical, Dental, and Vision benefits
- 401K
- Life Insurance, Short and Long Term Disability, AD&D
- Professional development and technical growth opportunities
Why Join Retail Information Systems?
At RIS, our engineers are trusted to solve real-world technical challenges using modern tools and technologies. We provide an environment that encourages collaboration, professional growth, and continuous improvement. If you enjoy working with NinjaOne, Power BI, Windows systems, and client-facing technical support, and want to be part of a team that values expertise and initiative, we encourage you to apply.