Language Requirement: Mandarin bilingual required based on recruiter notes
Compensation:$90K-$160K base
Bonus:10-15 percent
Location:NYC only
Onsite Requirement: Hybrid, tied to the New York office
Travel: Not noted as a requirement
Sponsorship: Yes
Reason for Opening: Backfill
Urgency: Active and important search
Background Check: Must be submitted before interview process begins
Process
Round 1: One-on-one interview with Amira
Round 2: Interview with Sunny, CTO
Round 3: HR or Head of HR
Process is more straightforward than the DBA searches
There is already one late-stage profile in play, but the recruiter noted that person is not perfect, especially around client-facing or service-oriented communication, so there is still room for a stronger fit
Overview This is a backfill hire supporting a live trading environment. The team is looking for someone who can function as a real trade floor / live trading support engineer, not someone who simply coordinates issues to vendors or acts as a liaison. The key distinction is hands-on ownership in a live electronic trading setting.
The role requires a candidate who understands FIX, OMS/EMS systems, and live order flow, and who can troubleshoot issues directly under pressure. The hiring manager is specifically trying to avoid candidates whose support experience is passive, overly vendor-reliant, or post-trade / analytical rather than live operational support. What the Client Wants
Someone who is technical and hands-on
Must have experience supporting live trading
Strong FIX connectivity knowledge
Strong OMS / EMS support background
They do not want someone who only coordinates with vendors or says call the vendor
They want someone who can solve problems directly
Needs to understand live order flow and support real-time trading issues
They want a true SME, not someone who only reviews issues after the fact
Strong communication is important, including desk-facing or client-facing support presence
Market structure knowledge across equities / options is important
Candidate should be comfortable in a fast-paced, high-pressure environment
Numbers & Facts
Location
New York, NY
Salary
$90,000–$160,000 Per Year
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Database Administrationunmatched
Identify Issuesunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Software Engineeringunmatched
Technical Supportunmatched
Trading/Stockbrokingunmatched
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