Application Support Engineer

Role Notes

• Title: Application Support Engineer
• Type: Full-time
• Language Requirement: Mandarin bilingual required based on recruiter notes
• Compensation:$90K-$160K base
• Bonus:10-15 percent
• Location:NYC only
• Onsite Requirement: Hybrid, tied to the New York office
• Travel: Not noted as a requirement
• Sponsorship: Yes
• Reason for Opening: Backfill
• Urgency: Active and important search
• Background Check: Must be submitted before interview process begins

Process

• Round 1: One-on-one interview with Amira
• Round 2: Interview with Sunny, CTO
• Round 3: HR or Head of HR
• Process is more straightforward than the DBA searches
• There is already one late-stage profile in play, but the recruiter noted that person is not perfect, especially around client-facing or service-oriented communication, so there is still room for a stronger fit

Overview
This is a backfill hire supporting a live trading environment. The team is looking for someone who can function as a real trade floor / live trading support engineer, not someone who simply coordinates issues to vendors or acts as a liaison. The key distinction is hands-on ownership in a live electronic trading setting.

The role requires a candidate who understands FIX, OMS/EMS systems, and live order flow, and who can troubleshoot issues directly under pressure. The hiring manager is specifically trying to avoid candidates whose support experience is passive, overly vendor-reliant, or post-trade / analytical rather than live operational support.
What the Client Wants

• Someone who is technical and hands-on
• Must have experience supporting live trading
• Strong FIX connectivity knowledge
• Strong OMS / EMS support background
• They do not want someone who only coordinates with vendors or says call the vendor
• They want someone who can solve problems directly
• Needs to understand live order flow and support real-time trading issues
• They want a true SME, not someone who only reviews issues after the fact
• Strong communication is important, including desk-facing or client-facing support presence
• Market structure knowledge across equities / options is important
• Candidate should be comfortable in a fast-paced, high-pressure environment