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Application Support Engineer

Veterans Sourcing Group

Pittsburgh, PA

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Analysis Skills, AngularJS, Ansible, Application Servers, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Communication Skills, Computer Science, Configuration Management, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Customer Experience, Database Analysis, Debugging Skills, Detail Oriented, DevOps, Docker, Documentation, Ecosystems, Error Handling, Financial Services, Identify Issues, Java, Linux Operating System, Microsoft SQL Server, Microsoft Windows Azure, Object Oriented Programming (OOP), Operational Improvement, Operational Support, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Root Cause Analysis, SQL (Structured Query Language), Schedule Development, Scripting (Scripting Languages), Securities, Software Administration, Software Development, Software Engineering, Splunk, Stored Procedures, Systems Maintenance, Team Player, Technical Support, Tomcat, Unix Operating Systems, Unix Shell Programming, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
Job Title: Application Support Engineer
Duration: 12+ Months (Possible extension)
Location: Pittsburgh, PA 15258
Onsite Role (4 days a week)

Responsibilities:
  • Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
  • Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
  • Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
  • Meticulous attention to detail in analyzing logs, code, and database performance metrics.
  • Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
  • Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
  • Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper.
  • Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points.
  • Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification.
  • Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution.
  • Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment.
  • Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences.
  • Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes.
Education/Experience:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
  • 8-10 years of related experience required; experience in the securities or financial services industry is a plus.
  • Previous success in technical engineering with coding experience beyond simple scripts.
  • Experience with Java, Angular, Kafka, and SQL.
  • Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development.
  • Familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI.
  • Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions.
  • Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging.
  • Familiarity with and able to understand job scheduling and able to read and comprehend configurations.
  • Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat).
  • Familiarity with these monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions.
  • Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot.

About the Company

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Veterans Sourcing Group

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