Analysis Skills, Artificial Intelligence (AI), Business Support, Communication Skills, Customer Relations, Data Quality, Database Optimization, Dental Insurance, GitHub, Identify Issues, Microsoft SQL Server, Microsoft Windows Azure, Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Programming Tools, Query Optimization, Root Cause Analysis, SQL (Structured Query Language), Software Administration, Software Engineering, Software as a Service (SaaS), Stored Procedures, Technical Support, Vision Plan
About the Role
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Key Responsibilities
- Provide Level 3 application support for enterprise systems
- Lead investigation and resolution of complex production issues
- Analyze and optimize existing SQL queries, stored procedures, and indexes
- Perform controlled data validation and corrections in SQL Server
- Monitor application and database performance and drive root cause analysis
- Partner with development teams on defect resolution and long-term fixes
- Occasionally engage with customers to clarify issues and communicate resolutions
- Document root causes, permanent fixes, and support procedures
Required Qualifications
- 3+ years of experience in application or production support, including Level 3 responsibilities
- Strong hands-on experience with Microsoft SQL Server
- Advanced SQL troubleshooting and performance tuning skills
- Experience reviewing execution plans and optimizing existing database objects
- Strong understanding of application architecture, data flows, and integrations
- Proven ability to independently resolve complex technical issues
- Strong analytical, communication, and problem-solving skills
Preferred
- Experience supporting enterprise or SaaS applications
- Familiarity with Azure environments
- Experience with New Relic or similar application performance monitoring tools
- Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot
Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
At Inn-Flow, you’ll enjoy:
Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match
Time Off & Flexibility
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.