Application Support Engineer (SAP Retail / SD)POSITION OVERVIEW The Application Support Engineer lea

Hybrid: 2-3 days onsite in Greensboro, NC

The Application Support Engineer leads the offshore Application Maintenance Support (AMS) team for a major retail client initiatives. This role is responsible for driving swift resolution of critical operational issues, managing complex client relationships, and overseeing end-to-end retail functional and technical integrations. The focus centers on maintaining high system availability, optimizing batch processing and interfaces, and guiding team technical execution in an S/4HANA environment.

DAY-TO-DAY RESPONSIBILITIES

• Lead and manage the offshore AMS support team to meet service level agreements and operational commitments.
• Provide hands-on Application Maintenance Support (AMS), troubleshooting, and rapid resolution for urgent production issues.
• Direct and execute SAP Retail processes covering Promotions, Store Operations, and Store Sales.
• Debug, analyze, and resolve technical issues across FIORI applications, batch jobs, and system interfaces.
• Manage day-to-day client communications, technical discussions, and expectations.
• Oversee and optimize S/4HANA integrations, POS data flows, and SAP CAR dependencies.

REQUIRED SKILLS

• SAP Retail (10+ years)
• SAP Sales and Distribution (SD) (10+ years)
• Hands-on SAP ABAP Debugging & Technical Support (10+ years)
• Application Maintenance Support (AMS) & Offshore Team Leadership (10+ years)

ADDITIONAL DESIRED SKILLS

• SAP FIORI (Store Ops & Retail processes)
• S/4HANA Architecture & Interfaces
• SAP Customer Activity Repository (CAR) & POS Integration
• Batch Job Monitoring & Error Resolution

CANDIDATE PROFILE
The ideal candidate is a seasoned, highly technical SAP Lead with deep retail domain expertise and proven offshore leadership experience. They possess an authoritative functional grasp of SAP SD and Retail processes combined with hands-on technical debugging capabilities. Self-driven and client-facing, this individual thrives in high-pressure support environments and commands accountability across distributed teams.

Job Responsibilities

• Lead and mentor an offshore support team providing Application Maintenance Support (AMS) for SAP systems.
• Troubleshoot, debug, and resolve urgent production issues across SAP Retail, SAP SD, and FIORI applications.
• Oversee and maintain system interfaces, batch jobs, and integration points within an S/4HANA ecosystem.
• Manage client communications and drive support performance to meet or exceed targeted SLAs