Application Support Engineer (Trading Systems)

Key Responsibilities

• Serve as the primary point of contact for supporting trading applications used by internal teams and clients
• Troubleshoot and resolve issues impacting order flow, trade execution, and system performance
• Respond to high-priority incidents with urgency, ensuring proper escalation when needed
• Communicate updates to users regarding outages, releases, and ongoing system changes
• Maintain and update support documentation, including procedures and operational runbooks
• Perform daily system checks to ensure platform stability and readiness for trading activity
• Collaborate with global teams to provide continuous support coverage and assist with testing, deployments, and upgrades

Required Experience & Skills

• Application support experience within financial services or trading environments
• Strong working knowledge of Linux systems and command-line tools
• Hands-on experience with the FIX protocol and electronic trading systems
• Understanding of futures, options, and listed derivatives markets
• Experience with scripting or automation to improve support efficiency
• Proficiency with databases such as MSSQL, Oracle, or Sybase, including complex query writing
• Ability to diagnose networking and infrastructure issues, including routing and firewall-related problems