Application Support Lead (L2/L3 Production Support)

Artech LLC

Hamilton, NJ

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JOB DETAILS

SALARY

$40–$48 Per Hour

SKILLS

Analysis Skills, AngularJS, Communication Skills, Customer Response, Data Analysis, Establish Priorities, Follow Through, Help Desk, Identify Issues, Incident Management, Java, JavaScript, Microsoft SQL Server, Multitasking, Oracle Database, Problem Solving Skills, Process Improvement, Production Support, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Development, Standard Operating Procedures (SOP), Technical Support, Time Management

LOCATION

Hamilton, NJ

POSTED

3 days ago

Request ID: 100117-1
Title: Application Support Lead (L2/L3 Production Support)
Locations: Onsite: Hamilton New Jersey
Duration: 06+ Months with Possible Extension.
Pay Range: $40-$48/Hour on W2/C2C (All inclusive)

Need Local Profile of Hamilton New Jersey who can come to office for F2F round of Interview
Technical skills: Java, JavaScript, Angular JS, HTML, Python, Groovy, Oracle, SQL Server, Exadata, Appengine (PaaS), Kubernetes
60-65

Key Responsibilities:
• Act as an SME for all incidents, problems and changes related to the applications.
• Be available during the support hours and provide the response and resolution within the defined SLA for L2/L3 production support.
• Prioritize issues coming in directly to L2 team or escalated from L1 Support.
• Verify that incident tickets are prioritized and routed correctly by L1 support team.
• Lead investigations and resolutions for incidents and engage the required groups including infrastructure support and
application development teams (as needed).
• To analyze logs and perform in-depth investigations to find solution.
• Interact with application support vendors for assistance as needed.
• Track the incident throughout the lifecycle and ensure it is closed on completion.
• Coordinate with the production services teams, incident manager to provide information needed for updates.
• Participate in root cause analysis to identify problems underlying the incidents and rectify to prevent recurrences.
• Identify if a change record is required to resolve an issue and follow standard procedure to open the changes.
• Participate in CABs as needed to follow-through any changes opened for issue resolution.
• Very Good communication skills and flexibility to handle multiple projects at any given time.

Mandatory Technical Skills:
• Must have atleast 8 to 10 years of prior experience working in L2 production support role.
• Provide necessary technical support handling all L2 / L3 incident management support requests like End user responses, Data analysis, Access managment,
Access re-certifications, Certification renewal, Process improvement, Migration support activities, Build SOP documents to address issues and other
similar activities based on the requirements etc.
• Able to troubleshoot critical issues for the Applications with technologies like Java/Spring/Spring-Boot/JavaScript/Angular JS, Oracle, SQL server, Exadata.
• Good to have exposure to monitoring tools like AppDynamics, Splunk, OEM, Fog light, App engine, ITSM - Service now, Moogsoft etc. while troubleshooting
production issues.
• Ability to manage a L2 support team and track all the deliverables on time.

About the Company

Artech LLC

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