Adobe Product Family, CAD (Computer-Aided Design) Software, ITIL (IT Infrastructure Library), Knowledge Management, Presentation/Verbal Skills, Production Support, Software Administration, Writing Skills
Job Description
- 5 to 8 years' experience in an Application Support role AMS in Engineering domain Application Maintenance and Support
- Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
- Strong troubleshooting skills across applications databases and hybrid cloud environments
- Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of service
- Strong command of ITIL processes Incident Problem Change Knowledge Management
- Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
- Issue tracking and reporting using tools
Technical Skills Required as mandatory 4 skills from below
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus
Skills
Mandatory Skills : Servicedesk, ServiceNow ITSM