Application Support Production Operations

Job Title: Application Support Production Operations

Location: Waltham, MA (Onsite)

Duration: Fulltime

Skills: Azure | Splunk

Salary: 120K-140K/Year

Required Skills & Qualifications:

• 7+ years of experience in Application Support, Production Operations.
• 3+ years of experience supporting applications hosted on Azure with Azure platform administration.
• Experience managing application servers, service availability, and operational health.
• Experience with monitoring and observability tools such as Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
• Experience in incident management, problem management, root cause analysis, and operational support processes.
• Knowledge of Azure platform administration, security patching, vulnerability remediation, and compliance activities.
• Experience with Azure services and DevOps practices for deployment.
• Knowledge on Infrastructure support (On-prem Windows and Linux) is preferred.

Roles & Responsibilities

• Manage Application Support and Production Operations, ensuring high availability, reliability, and operational health of business-critical applications.
• Administer and support Azure-hosted applications, including platform configuration, application servers, deployments, security patching, and vulnerability remediation.
• Monitor application performance and availability using Azure Monitor, Application Insights, Log Analytics, Splunk, Dynatrace, AppDynamics, or Grafana.
• Lead incident management, problem management, troubleshooting, and Root Cause Analysis (RCA), driving timely resolution and preventive actions for production issues.
• Support DevOps deployments and infrastructure operations across Azure and on-premises Windows/Linux environments while maintaining security and compliance standards.

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