Application Support Specialist (49791)

About AFR Furniture Rental: AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients.

Job Overview: We are looking for an experienced Application Support Specialist with expertise in Microsoft Dynamics NAV 2016 to join our IT team. The ideal candidate will be responsible for providing daily support, troubleshooting, and maintenance for our NAV 2016 ERP system, Salesforce CRM, and Boomi Integration platform, ensuring seamless operations across all business functions.

Key Responsibilities:

• Provide strategic support for Microsoft Dynamics NAV 2016, Salesforce, and Boomi by identifying opportunities for system enhancements and process automation.
• Analyze business processes and recommend technology-driven solutions to improve operational efficiency.
• Collaborate with internal teams to gather requirements and help implement system improvements.
• Facilitate communication between business users and the development team to ensure successful implementation of system updates, enhancements, and customizations.
• Participate in cross-functional projects, supporting system integrations and business transformation initiatives.
• Support the integration of third-party applications, APIs, and custom solutions to expand system functionality.
• Participate in change management efforts, ensuring that system updates and enhancements are properly tested and successfully adopted by end-users.
• Lead system testing and coordinate user acceptance testing for new features and process changes.
• Maintain clear and comprehensive documentation of system configurations, workflows, and best practices

Qualifications:

• Experience: Minimum of 2-4 years of experience in supporting Microsoft Dynamics NAV 2016 or similar ERP systems.

• Technical Skills:

• o In-depth knowledge of Dynamics NAV 2016 modules, including financials, inventory, sales, and purchasing.

• o Proficiency with NAV reporting tools such as Jet Reports or Power BI.

• o Understanding of NAV integration with third-party applications.

• Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve system-related issues quickly.

• Communication: Excellent verbal and written communication skills to interact with both technical and non-technical users.

• Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and meet deadlines.

• Collaboration: Team player with the ability to collaborate effectively with IT, development teams, and other departments.

• Ability to be on call after-hours and weekends for support for system maintenance and issue resolution.

• Available for on-call support during afterhours and weekends to assist with system maintenance and issue resolution.

Preferred Qualifications:

• Experience in the rental or furniture industry (or a similar field).
• Experience with NAV system upgrades or transitioning to newer ERP systems.
• Experience in providing training to end-users and creating user manuals or help guides.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dedicated IT team and support critical business operations.
• Continuous learning and professional development opportunities.

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.