Application Support Specialist

Overview:

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

 

Responsibilities:

• Works independently and collaboratively to analyze, improve, configure, and support enterprise applications and integrations.
• Evaluates business requirements, implementing application enhancements, conducting systems and data analysis, improving business processes, and ensuring enterprise applications support operational and strategic objectives.
• Analyze application, integration, and data-related issues to determine root causes and develop corrective solutions.
• Utilize SQL, reporting tools, and application diagnostics to investigate data integrity, transaction processing, and system performance issues.
• Evaluate complex business and technical problems and implement sustainable solutions that improve system reliability and effectiveness.
• Assess the impact of proposed changes and modifications across integrated applications and business processes.
• Analyze data structures, interfaces, and integration points between enterprise applications to ensure accurate and reliable information flow.
• Develop and execute data validation, reconciliation, and correction activities as required to support business operations.
• Monitor and optimize automated processes, integrations, scheduled jobs, and business workflows.
• Support implementation of new integrations, system functionality, and process automation initiatives.
• Identify recurring operational challenges and develop long-term solutions that reduce manual effort and increase application effectiveness.
• Create and maintain functional specifications, configuration documentation, process flows, and technical procedures.
• Recommend improvements to application architecture, business processes, reporting capabilities, and system utilization.
• Contribute to enterprise initiatives involving application modernization, process automation, and operational excellence.

Qualifications:

• Associate's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education and relevant work experience.
• 2-5 years of experience supporting, configuring, analyzing, or enhancing enterprise applications, ERP systems, integrations, databases, or business systems.
• Experience analyzing, configuring, enhancing, and supporting enterprise applications, including ERP, CRM, EDI, data warehouse, or similar business systems.
• Strong systems analysis, problem-solving, process improvement, and root cause analysis capabilities.
• Ability to evaluate business requirements and translate them into technical solutions and application enhancements.
• Experience with SQL, data analysis, database structures, and reporting tools.
• Knowledge of application integrations, interfaces, data flows, and enterprise business processes.
• Ability to independently assess alternatives, make recommendations, and implement solutions with minimal supervision.
• Preferred: Experience with Microsoft SQL Server (MSSQL), .NET technologies, APIs, integration platforms, Power Platform, and enterprise reporting tools.
• Communicate application issues, status updates, and resolutions clearly with business users, IT team members, vendors, and other stakeholders.
• Document support activity, resolutions, and recurring issue patterns in a clear and timely manner.
• Collaborate effectively across teams to escalate issues, validate fixes, and support service continuity.

Physical Demand:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision.

Company Values:

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

 

Benefit Overview:

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

 

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

 

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

 

EOE & E-Verify Participating Employer.