APPLICATION SUPPORT SPECIALIST

Assess, manage, and respond to customer inquiries regarding product workflow, how-do-I questions,training, and product usage across all product lines Triage help desk tickets and perform software diagnostics via screen share Reproduce customer issues locally Answer incoming calls on the support line Document ticket handling best practices, investigation procedures, and product delivery processes Create KB articles to encourage higher department efficiency Work with product development to understand product updates and how customers will interact withthose updates Assist in onboarding new and pilot customers Deliver product updates to customers Assist customers with installations and software spot checks Bachelor's degree in a relevant technical field and/or 2-3 years in technical software support or asoftware application support role Outstanding communication and presentation skills with an emphasis on being able to remain helpfuland positive during stressful or technically complex situations Demonstrated problem-solving skills Experience diagnosing and investigating technical issues A passion for software, software development, solving technical problems, and providing a greatcustomer experience Your responsibilities Your qualifications JOB DESCRIPTIONThis role focuses on providing assistance tocustomers that span a wide variety oftopics including answering questions,providing product usage assistance, basictraining topics, investigating customertechnical issues, and assisting in applyingsolutions to technical problems. APPLICATIONSUPPORTSPECIALISTYOUR DAY AT A GLANCEEXAMPLE ONLYEXAMPLE ONLYVISIT MILYLI.COM/JOBS FOR MORE