Application Support Specialist

Central Bancompany Inc

Jefferson City, MO

JOB DETAILS
SKILLS
Accounting Software, Analysis Skills, Disaster Recovery, Identify Issues, Investment Management, Knowledge Base, Leadership, Process Improvement, Product Support, Service Delivery, Software Administration, Technical Support, Time Management, User Account Administration
LOCATION
Jefferson City, MO
POSTED
7 days ago

The Application Support Specialist is responsible for supporting, maintaining, and optimizing the operational systems and applications used across the company. This role requires broad interaction with staff throughout Central Trust's footprint and plays a key part in ensuring smooth daily operations. The position reports directly to the Chief Operating Officer.

Primary Responsibilities

  • Maintain a strong working knowledge of all applications and systems used by Central Trust, including the trust accounting system, portfolio management and reporting system, custodial asset system, and other supporting applications.
  • Review system and application upgrade documentation; communicate enhancements, changes, and impacts to staff.
  • Provide day to day application and product support to Central Trust Company employees. • Assist with managing user accounts, permissions, and access rights across multiple applications.
  • Serve as an escalation point for application support and troubleshooting, including coordination with system vendors on priority support tickets.
  • Identify opportunities to improve processes, enhance service delivery, and maximize the value of existing applications.
  • Prepare accurate and timely management reports for senior and executive leadership.
  • Retrieve, analyze, and interpret account and transactional data from various applications to support research, reporting, and company initiatives.
  • Maintain and update knowledgebase articles, technical support procedures, and troubleshooting guides.
  • Assist with business continuity and disaster recovery planning and processes.
  • Provide backup and assistance to other members of the Application Support team.
  • Perform other duties as assigned by the Chief Operating Officer.

About the Company

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Central Bancompany Inc

Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.

We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.

We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.

Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products

Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.

Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Banking
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance
FOUNDED
1902
WEBSITE
https://www.centralbank.net/