Join beqom - where tech meets impactbeqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency compensation and performance management. Trusted by some of the worlds most respected companies beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract retain and motivate top talent. Founded in Switzerland and serving clients worldwide our powerful enterprise-ready products arefueled by beqom pay intelligence.About the RoleWe are looking for a highly skilled and solution-driven Application Support Specialist L2 to join our technical support team. In this role you will handle complex technical incidents escalated from our L1 Service Desk Engineering team ensuring rapid service restoration and long-term service reliability.Beyond resolving issues your mission is to identify root causes implement permanent fixes and actively contribute to our Zero Repeat" principle-ensuring issues do not occur again.What youll doIncident Analysis & ResolutionInvestigate escalated incidents using logs SQL queries and diagnostic tools.Provide effective workarounds to restore service quickly.Develop permanent fixes and implement improvements to prevent recurrence.Root Cause & Problem ManagementIdentify underlying problems behind recurring incidents.Conduct and document structured RCAs for critical or repeated issues.Manage the lifecycle of problems until permanent resolution is achieved.Collaboration & EscalationWork closely with System Support Managers DBAs and L3L4 teams.Prepare clear and detailed technical escalations for complex bugs or architectural issues.Participate in architectural enhancement discussions to prevent future failures.Testing & Knowledge SharingValidate fixes thoroughly in stagingUAT environments to ensure reliability.Create automated tests unitintegration to prevent regressions.Support and mentor L1 teams with training documentation and technical guidance.What Were Looking ForFluent English written and spoken.Strong SQL expertise and ability to write complex queries.Excellent analytical and problem-solving skills with a structured approach.Experience working with application logs diagnostic tools and complex system environments.Strong communication skills with the ability to document and explain technical issues clearly.Nice to haveFrench language skills significant advantage.Familiarity with AI tools.Knowledge of ITIL processes Incident Problem Change.Willingness to work in shifts if required.Why Join UsYour career your design.Autonomy is our default - your campaigns your impact.Drive meaningful growth.Be the engine behind pipeline success for a growing SaaS company.Experiment with the new.From AI to emerging ad platforms youll have room to test and learn.Belong to something bigger.Collaborate with a diverse international team across Europe and the US.Grow in a scale-up.Be part of a company thats redefining how global enterprises think about compensation.