Application Support Specialist

Metasys Technologies, Inc.

Parma, OH

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JOB DETAILS

JOB TYPE

Full-time

LOCATION

Parma, OH

POSTED

30+ days ago

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment Application Support Specialist Parma, OH (Onsite) 6 Months Contract Shift: 1st shift, Monday thru Friday, primarily 8:00am to 5:00pm EDT Interview Type: 1st interview virtual, 2nd interview in person Summary Client is seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations. Key Application Services Workflow Development: Process Director (RPD) Print-on-Demand: Weborder commerce systems Production Control & Billing: Avanti Slingshot Client Onboarding: QC and UAT processes Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus. Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications. Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus. Responsibilities Provide production support for enterprise applications and business processes Perform QC and UAT for new client onboarding Troubleshoot and resolve application issues methodically Record all time and activity in the Activity Tracking system Complete administrative tasks accurately and on time Maintain professional relationships with customers and colleagues Present a professional image in dress and behavior Deliver excellent customer service, including presenting new concepts and ensuring implementation Requirements Bachelors degree or equivalent experience in a related field Advanced computer and connectivity competencies Strong written and verbal communication skills Self-motivated with strong organizational and interpersonal skills Ability to prioritize work independently Proficiency in Microsoft Office Suite Familiarity with office computing products, equipment, and data communications Experience with enterprise applications or business process applications Excellent customer service and follow-up skills Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

Metasys Technologies, Inc.

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2000

WEBSITE

http://metasysinc.com/

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