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Application Support Specialist

Metasys Technologies

Parma, OH

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JOB DETAILS
SALARY
$22.21–$28 Per Hour
SKILLS
Acceptance Testing, Administrative Skills, Background Investigation, Bash Scripting, Communication Skills, Computer Networks, Customer Relations, Customer Support/Service, Enterprise Applications, JavaScript, Microsoft Active Directory, Microsoft Office, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Production Support, Python Programming/Scripting Language, Quality Control, ServiceNow, Software Administration, Time Management, Windows PowerShell, Writing Skills
LOCATION
Parma, OH
POSTED
6 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Application Support Specialist
Job Location: Parma, OH (Onsite)
Job Duration: 3 Months Contract
Shift: 1st shift, Monday to Friday, primarily 8:00am to 5:00pm EST
Interview Type: 1st interview virtual, 2nd interview in person

Note: The actual offer will be commensurate with fit and experience level of selected candidates. Pay rate will be confirmed by the managers after interviewing and before extending an offer. The managers are open to entry level candidates that meet the minimum requirements at the lower rates or more experienced candidates who are a good fit at the higher rates

Job Description:
Role Overview
The hiring managers are seeking candidates with application/software support skills to provide production support for client s expanding services for existing Print & Mail clients.

Primary Application Services:
  • Client Process Director workflow development
  • Weborder commerce systems Print-on-demand
  • Avanti Slingshot production control & billing system
  • QC and UAT processes new client onboarding services

Additional Skills:
  • Knowledge of infrastructure (networking, Active Directory, etc.) helpful but not the main focus
  • Experience with ServiceNow/ticketing systems preferred
  • Experience supporting enterprise or business process applications required
  • Coding/scripting knowledge (bash, PowerShell, JavaScript, Python, etc.) a plus

Responsibilities
  • Provide production support for client application services
  • Perform QC and UAT for client onboarding
  • Record all time and activity in the Activity Tracking system
  • Complete administrative tasks accurately and on time
  • Maintain professional relationships with customers and client personnel
  • Present a professional image in business dress and behavior
  • Perform other duties as assigned

Qualifications
  • Bachelor s degree (4-year) or equivalent experience in a related field
  • Advanced computer/connectivity competencies
  • Strong written and verbal communication skills
  • Self-motivated, organized, and able to work independently
  • Proficient in Microsoft Office programs
  • Strong customer service skills (presenting new concepts, ensuring implementation)
  • Methodical approach to problem-solving and solution development
  • Understanding of office computing products, computer equipment, data communications, and networks a plus

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

About the Company

M

Metasys Technologies

With over 15 years of experience, Metasys Technologies (MTI) provides consultants with rewarding career opportunities in a multitude of organizations.

Rated by The Atlanta Business Chronicle as one of the best places to work, MTI provides our consultants with opportunities for growth and recognition. MTI has a nationwide network of clients including Fortune 50 companies and numerous medium to small sized businesses.

We offer opportunities in I.T. Professional Services, Finance & Accounting, and Business Professional Services.

Our tools and consultant care program help you with the interview process and provide you with continuous guidance and insight.

If you are a candidate looking for career growth or change, we can help you find a career that matches your aspirations.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000
WEBSITE
http://metasysinc.com/

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