Application Support Specialist

22nd Century Technologies, Inc.

Michigan, MI

JOB DETAILS
SKILLS
Adobe Acrobat, Audiovisual, Background Investigation, Broadcasting, Candidate Screening, Document Management, Identify Issues, Microsoft Office, Microsoft SharePoint, Microsoft Visio, PC Software, Problem Solving Skills, Software Administration, Technical Support, Work From Home
LOCATION
Michigan, MI
POSTED
3 days ago
Scope of work
  • Onsite position in the Troy District Court providing end user PC, software, and courtroom Audio Visual support and troubleshooting for Court staff and the public.
Duties:
  • Respond to and resolve technical issues for court staff (including judges and judicial staff).
  • Ability to LEARN the MiFILE application, and other Court specific technologies including courtroom audio visual/recording equipment, with the aim of supporting users in their everyday use of systems.
  • Examples include stepping into a courtroom to troubleshoot AV or computer issues during court proceedings or helping staff with 'How do I...' questions.
  • Interface with and escalate to County IT team for advanced support.
  • Position will be on-site 5 days a week at 520 W Big Beaver Road, Troy, MI, 48084.
  • Full or partial remote work is NOT an option.
Interview Process:
  • Resource will interview with and report to District Court Administration.
  • Phone screenings may be used to short-list candidates.
  • An in-person interview will be conducted.
  • Interviews will be scheduled as resumes are received.
  • Candidate MUST PASS A BACKGROUND CHECK to be contracted.
  • Except for some traffic offenses, candidates with a prior conviction will not pass the County's background check and cannot be contracted for a role working for the Judiciary.
Environment:
  • Court Audio Video broadcast/recording technology such as JAVS, BIS; hybrid meeting technology, such as Zoom
  • Document Management System, such as Courts MiFile solution, Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, SharePoint, and others.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0