Job Description
Location: St. Louis, MO
Experience
• 10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
• Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
• Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
• Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
• Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
• Experience driving left-shift / knowledge transfer programs across large application portfolios.
Technical Skill
s• Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two)
.• Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team
.• Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases
.• ITSM platforms: ServiceNow (Incident, Change, Problem Management modules)
.• Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar
.• Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus
.
Leadership & Soft Skill
s• Exceptional stakeholder management and executive communication skills — ability to influence without authority
.• Strong organizational and coordination skills to manage dependencies across 10+ portfolios and 50+ applications
.• Data-driven mindset — ability to define metrics, build dashboards, and present insights to drive decisions
.• Proactive, self-starter attitude — comfortable operating with ambiguity during the team's ramp-up phase
.• Experience managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness
.• Strong problem-solving and conflict resolution capabilities
.
5. Preferred Qualificatio
ns• ITIL v4 Foundation or higher certificatio
n.• Experience in financial services / wealth management / brokerage industr
y.• Familiarity with DevOps practices, CI/CD pipelines, and shift-left methodologie
s.• Exposure to AI/ML-based automation for IT operations (AIOps
).