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Application Support Specialist

Tellus Solutions

  • Troy, MI
  • 21 days ago
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    Skills

    • Adobe Acrobatunmatched
    • Audiovisualunmatched
    • Document Managementunmatched
    • Identify Issuesunmatched
    • Microsoft Officeunmatched
    • Microsoft SharePointunmatched
    • Microsoft Visiounmatched
    • PC Softwareunmatched
    • Problem Solving Skillsunmatched
    • Software Administrationunmatched
    • Technical Supportunmatched

    Description

    Job Description:
    • Onsite position in the Troy District Court providing end user PC, software, and courtroom Audio Visual support and troubleshooting for Court staff and the public.
    Duties:
    • Respond to and resolve technical issues for court staff (including judges and judicial staff).
    • Ability to LEARN the MiFILE application, and other Court specific technologies including courtroom audio visual/recording equipment, with the aim of supporting users in their everyday use of systems.
    • Examples include stepping into a courtroom to troubleshoot AV or computer issues during court proceedings or helping staff with 'How do I...' questions.
    • Interface with and escalate to County IT team for advanced support.

    Environment:
    • Court Audio Video broadcast/recording technology such as JAVS, BIS; hybrid meeting technology, such as Zoom; Document Management System, such as Courts MiFile solution, Adobe Acrobat, Microsoft Visio, Microsoft Office Suite, SharePoint, and others.

    Numbers & Facts

    LocationTroy, MI

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