Application Support Specialists

Application Support Specialists

About Blue Rose Consulting Group

Blue Rose Consulting Group, Inc. (Blue Rose) is a certified HUBZone and Service-Disabled Veteran-Owned Small Business supporting Federal customers with mission-focused technology, professional services, and operational support. We are building a team for the anticipated Department of State Global Mission Operations Support (GMOS) effort supporting the Bureau of Diplomatic Technology, Enterprise Applications Directorate, Office of Consular Systems and Technology.

About the Role

Provide proactive and reactive Tier II support for legacy and modernized consular applications, including web, client-server, imaging, archiving, collaboration, and cloud-hosted solutions. This position supports the Department of State Consular Affairs global information technology environment, which includes domestic and overseas facilities, on-premises infrastructure, cloud platforms, applications, databases, and enterprise support services. This is a contingent position based on contract award and final customer requirements.

What You’ll Do

• Monitor, troubleshoot, diagnose, and resolve incidents affecting enterprise web, client-server, imaging, archiving, collaboration, and cloud-hosted applications.

• Install, configure, patch, deploy, and maintain applications using approved DevSecOps and CI/CD processes.

• Support application readiness, deployment readiness reviews, pre-production testing, rollback, recovery, and post-deployment monitoring.

• Use automation and containerization technologies such as Ansible, Terraform, Docker, and Kubernetes to improve deployment consistency and reliability.

• Manage application accounts, access, certificates, passwords, availability dashboards, technical documentation, SOPs, and knowledge articles.

• Coordinate with Tier III developers, engineering teams, security teams, and Government stakeholders to support ATO readiness, releases, and modernization initiatives.

• Support SharePoint, Microsoft Teams, and Microsoft 365 collaboration services when assigned, including site collections, permissions, logs, lists, libraries, and workflow troubleshooting.

Minimum Requirements

• 3+ years supporting enterprise web, client-server, or cloud-hosted applications.

• Experience with incident management, application monitoring, troubleshooting, patching, release support, and technical documentation.

• Familiarity with DevSecOps, CI/CD, automated deployment, and configuration-management practices.

• Experience working in Windows and/or Linux application environments.

• Strong analytical, customer-service, and cross-team communication skills.

• Active Secret clearance.

Preferred Qualifications

• Experience with Ansible, Terraform, Docker, Kubernetes, SharePoint, Microsoft 365, or cloud platforms.

• Experience supporting consular applications such as EPS, MyTravelGov, OPR, or eCRBA.

• ITIL, Security+, Microsoft, AWS, Azure, or equivalent certification.

Compensation & Benefits

Compensation will be commensurate with experience, qualifications, assigned work location, and final contract requirements. Blue Rose offers a competitive benefits package for eligible full-time employees. Specific compensation and benefit details will be provided during the recruiting process.

Application Process

Please submit a current resume that clearly demonstrates the required experience, technical qualifications, certifications, and active security clearance. Candidates selected for consideration may be asked to provide additional information to support contract staffing and clearance verification.

Blue Rose Consulting Group, Inc. is an Equal Opportunity Employer.

This position is in anticipation of contract award and is contingent upon successful contract award. Applicants will be contacted regarding employment opportunities upon award notification.