Sign upLog in

Application System Administrator

Lancesoft

Lexington, MA

Apply
JOB DETAILS
SALARY
$83.84
SKILLS
Antivirus, Automation, Automation Engineering, Automation Systems, Biomass, Change Control, Change Management, Communication Skills, Configuration Management, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Customer Support/Service, Data Quality, Data Recovery, DeltaV, Disaster Recovery, Distributed Control Systems (DCS), Documentation, Functional Testing, GxP, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Laboratory Analysis, Laboratory Automation, Maintain Compliance, Manufacturing, Manufacturing Operations, Onboarding, Operational Support, Operations Processes, Performance Analysis, Performance Metrics, Quality Metrics, Records Management, Regulations, Regulatory Requirements, Root Cause Analysis, Service Level Agreement (SLA), Software Administration, Software Patches, Standard Operating Procedures (SOP), Statement of Work (SOW), Supervisory Control and Data Acquisition (SCADA), System Validation, Systems Administration/Management, Systems Maintenance, Technical Support, Testing, Time Management, Unicorn Library Management System, User Account Administration
LOCATION
Lexington, MA
POSTED
15 days ago
Description:
1. Services Overview / Objective
  • The purpose of this Statement of Work ( SOW ) is to engage a contractor to provide application system administration services in support of manufacturing, laboratory, and automation systems.
  • The contractor shall ensure that all supported systems are maintained in a reliable, compliant, secure, and inspection-ready state, in accordance with site procedures, regulatory requirements, and applicable quality standards.

2. Scope of Services
  • The Contractor shall provide application system administration and operational support services, including, but not limited to, the following:
2.1 System Administration and Maintenance
  • Perform routine system administration activities for OT/Automation-supported applications and infrastructure, including but not limited to: DeltaV, Rockwell FactoryTalk, Metasys, PI Historian, LabX, Sartocheck 5 Filter Integrity Tester, Unicorn, ThinManager, and Nova Biomass systems
  • Maintain systems in a qualified and validated state
  • Execute system maintenance activities, including patch coordination, system health checks, and backups
  • Ensure systems remain in a secure and controlled state with appropriate documentation and governance
2.2 User Access and Security
  • Administer user accounts, roles, and permissions in accordance with site procedures
  • Support periodic access reviews and audit activities
  • Investigate and resolve access-related issues (e.G., account lockouts)
  • Ensure compliance with data integrity and security requirements
2.3 Monitoring and Incident Management
  • Monitor system performance, alerts, and availability
  • Respond to and troubleshoot system incidents and user-reported issues
  • Escalate critical issues in accordance with site procedures
  • Support root cause investigations and deviation/CAPA activities
2.4 Change and Configuration Management
  • Execute system changes in accordance with approved change management processes
  • Maintain configuration documentation and system inventories
  • Support lifecycle activities including upgrades, patching, enhancements, and decommissioning
2.5 Backup, Recovery, and Continuity
  • Ensure backup processes are operational, monitored, and validated
  • Support periodic backup verification and disaster recovery testing
  • Maintain documentation of recovery procedures
2.6 Documentation and Compliance
  • Maintain system administration logs and records of activities
  • Ensure documentation is complete, current, and audit-ready
  • Contribute to SOPs, Work Instructions, and system administration playbooks as required
  • Ensure compliance with data integrity, regulatory, and site quality requirements
2.7 Periodic Review and System Health Checks
  • Perform periodic system reviews, including but not limited to:
  • User account reviews
  • Audit trail reviews
  • Antivirus and system logs
  • Server and application performance monitoring
  • Verify system functionality and identify continuous improvement opportunities
  • Ensure no outstanding critical system issues remain unresolved
  • 2.8 Cross-Functional Support
  • Collaborate with Automation Engineering, IT, Quality, and Operations teams
  • Provide technical support during manufacturing operations as required

3. Deliverables
  • The Contractor shall provide the following deliverables:
  • System administration activity logs
  • Periodic system review and health check reports
  • Incident and issue resolution documentation
  • Updated system documentation (configurations, procedures, inventories)
  • Backup and recovery verification records
  • Audit and inspection support materials

4. Key Performance Indicators (KPIs)
  • The Contractor s performance shall be measured against the following key performance indicators:
  • System uptime and availability targets (as defined by site criticality)
  • Timely response and resolution of incidents in accordance with agreed SLA timelines
  • Completion of periodic system reviews on schedule
  • Compliance metrics, including documentation completeness and audit readiness
  • Adherence to change control procedures and timelines
  • Failure to meet defined KPIs may result in corrective actions or service credits, as defined in the governing agreement.

5. Roles and Responsibilities
5.1 Contractor Responsibilities
The Contractor shall:
  • Perform all services in accordance with this SOW
  • Comply with all applicable site SOPs, Work Instructions, and quality procedures
  • Maintain accurate, complete, and timely documentation
  • Proactively communicate risks, issues, and constraints
  • Support regulatory inspections and audits, as required
5.2 Client Responsibilities
  • Provide necessary system access, onboarding, and training
  • Define system ownership, priorities, and scope boundaries
  • Provide oversight, governance, and escalation support
  • Ensure availability of required site procedures and documentation

6. Key Personnel / Qualifications
  • The Contractor shall provide personnel with the following qualifications:
  • Experience administering GxP-regulated computerized systems
  • Working knowledge of:
  • DCS/SCADA systems (e.G., DeltaV, Rockwell FactoryTalk, Metasys)
  • Historian systems (e.G., PI)
  • Laboratory and analytical systems (e.G., LabX, Sartocheck 5, Unicorn, ThinManager, Nova Biomass)
  • Understanding of:
  • Data integrity principles (ALCOA+)
  • Change control and CAPA processes (TrackWise)
  • Computerized System Validation (CSV)

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

Resume Resources

Free Resume TemplatesFree Resume Builder