Application Systems Analyst II - CTS

Salary: Commensurate with experience

Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits

Location: Computer Technology Services

Position Status: Full-time

Hours: 8:30AM-4:30PM

Position Number: 441306/10-1204

FLSA Status: Exempt

POSITION SUMMARY:

The Application Systems Analyst II position is responsible for providing ongoing support and maintenance for mission critical applications as well as assisting with the enhancement and expansion of their use across campus. Responsibilities include requirements gathering, specification writing, application configuration, account and access management, upgrades and patching, documentation, end-user training and the architecture of solutions to resolve business needs across custom and third-party applications. This position is responsible for troubleshooting and helping determine if software is being used to its maximum potential.

DUTIES AND RESPONSIBILITIES:

Work with functional users to define requirements including maintenance schedules, account creations and deletions, permissions, data access plans, testing, reporting strategies and obtains proper sign-offs. Identify opportunities that can improve efficiency of business processes related to technological solutions.

Assist with and maintain integration with other systems such as the Banner ERP software. Work with functional departments and CTS colleagues to ensure data accuracy and integrity between and among third party applications.

Perform unsupervised application administration and maintenance functions in support of production, test and development environments for various applications including installing and upgrading software, installations of service packs, patches, hot fixes, etc. as required.

Leadership with basic tasks and projects and provide timeline estimates for small projects

Field incoming problem tickets from end users to resolve application and software issues for mission critical systems. Enter and manage service requests with third party software vendors.

Evaluate proposed solutions and take necessary maintenance and troubleshooting actions to resolve basic technical issues.

Maintain and upgrade vendor supplied equipment (UKG time clocks, card swipe readers). Ensure accuracy and integrity of integration between data collection devices and back end systems.

Provide functional and application support for custom built process automation workflows and forms (TeamDynamix/iPaaS).

Assist in the documentation, development and delivery of end user software application training.

Support and enforce security procedures and best practices at all times. Help to identify and investigate security risks.

Completes other duties as assigned.