Application Systems Analyst / Programmer

Join our dynamic team in Hartford, CT, where you'll work in a hybrid setting, balancing remote work with in-person collaboration. We are seeking a mid to Senior level professional to manage and optimize our business-critical reporting and analytics services.

Responsibilities

• Administer Tableau Cloud sites, projects, users, groups, permissions, and security in Dev Test and Production environments.
• Monitor platform health, extract refreshes, subscriptions, and scheduled jobs.
• Troubleshoot Tableau performance, connectivity, and reporting issues.
• Support report developers, analysts, and business users.
• Deploy and promote reports to different environments.
• Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
• Investigate reporting data issues and perform data validation activities.
• Monitor database connectivity, query performance, and data refresh processes.
• Assist with SQL/SOQL troubleshooting and performance optimization.
• Monitor and support Azure Data Factory pipelines that load Salesforce and other source-system data into Azure SQL Database.
• Troubleshoot data load failures and data quality issues.
• Assist in identifying root causes of integration and reporting issues.
• Collaborate with development and integration teams during incident resolution and deployments.
• Support MuleSoft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

Required Skills and Experience

• 5+ years of experience with Tableau Cloud administration and support.
• Experience with Salesforce objects, fields, relationships, and best practices.
• Strong SQL skills and experience with Azure SQL Database or similar relational databases.
• Experience with user management including new user setup, user deactivation, roles, profiles, permission sets, and sharing rules.
• Critical thinking and problem-solving skills around user access, declarative logic, and business requests.
• Pro-active, self-directed, and organized with strong abstract thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working on all phases of SDLC and creating/maintaining technical documentation.
• Experience working with Salesforce Architect to establish best practices and management for key design and architecture decisions.
• Ability to provide guidance and training to team members.

Preferred Qualifications

• Experience with Azure Data Factory (ADF).
• Experience with MuleSoft Runtime Fabric (RTF) or MuleSoft integrations.
• Experience working with Salesforce data and reporting environments.
• Microsoft Azure experience.

Administrative Considerations

Work Schedule: Full-Time, 40 hours per week, Monday - Friday, 8 AM - 5 PM. Hybrid Schedule: 80% remote and 20% in person, subject to Agency policy.

Security/Privacy Considerations

Comply with Vendor Qualification, DCF Child Protection Background Check, and DCF Non-disclosure Agreement.

General/Miscellaneous

Candidate must be a US Citizen or Permanent Resident.

Point of Contact

Mohammed Naseem Hafeez
Application Support and DevOps Manager
DAS BITS Agency Success
In Service of CT Dept. of Children and Families