IntroductionWe're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.OverviewAt Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer , you will play a critical role in supporting, configuring, and enhancing business applications across the organization.In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.ResponsibilitiesServe as the primary point of contact for application-related issues and user inquiriesTroubleshoot, analyze, and document system issues; recommend and implement solutionsCommunicate issue status, timelines, and resolutions clearly to stakeholdersProvide technical support, user guidance, and training as neededAssist with data access, reporting, and enabling user self-service capabilitiesCollaborate with Business Analysts and Developers to design and implement system enhancementsDevelop and execute test plans to validate system changes and ensure qualitySupport help desk requests and resolve technical issues in a timely mannerMaintain a strong understanding of business processes and supported systemsConfigure insurance products, workflows, and processing rulesParticipate in an on-call rotation to monitor nightly production cyclesRequirementsBachelor's degree in Computer Science, Business Administration, or a related field (or equivalent experience)Working knowledge of enterprise applications and IT-supported systemsStrong analytical, problem-solving, and communication skillsAbility to translate technical concepts for non-technical audiencesProven ability to collaborate effectively across teamsPreferred QualificationsExperience with system testing and release validationFamiliarity with reporting tools and data analysisExperience with policy administration or claims systemsExperience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatchKnowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)Experience with SQL#J-18808-Ljbffr