Application Technical Specialist I

ICONMA, LLC

Smithfield, RI

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JOB DETAILS

SALARY

$15–$19 Per Hour

SKILLS

1st Level Support, Call Centers, Hardware Installation, Health Plan, High School Diploma, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Pharmacy, Problem Solving Skills, Retail, Software Administration, System Validation, Systems Maintenance

LOCATION

Smithfield, RI

POSTED

1 day ago

Our Client, a Retail Pharmacy company, is looking for an Application Technical Specialist I for their Smithfield, RI location.

Responsibilities:

Involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
Calls will be received through a queue and out-bound calls could be required.
As calls are handled a tracking application will be updated and system validations will be made.
Need to handle multiple technical rollout projects simultaneously.
These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Requirements:

Must be willing to move around your shift times as required by project needs.
A minimum of 1-year relevant work experience needed.
A Minimum of a High School Diploma or GED required
Must possess clear, accurately and tactful, communication both verbally and written
Possess basic troubleshooting and problem-solving skills
Working knowledge of Microsoft Outlook, Word, and Excel preferred
IT hardware installation experience preferred, but not required

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities.

About the Company

ICONMA, LLC

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