Application Technical Specialist-SOU-SAN-001

Location: Smithfield, RI 02917

Description:

This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. Also provides first level trouble shooting support to contractors/vendors on-site implementing the hardware.

Job Responsibilities:

• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue, and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing. Paid Training is 5 days a week onsite in the office. Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.

Key Skills:

• Diverse IT hardware and technology implementation assisting experiences, but the ideal candidate has some education or work experience with IT hardware installations.
• Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Must Have:

• A minimum of 1-year relevant work experience needed.
• Must possess clear, accurately and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required

Education:

• A Minimum of a High School Diploma or GED required