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Application Training & Support Specialist (ELMS M&U)

West 4th Strategy

Hampton, VA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Air Force, Business Practices, Cellular Telephone, Copying Machines, Documentation, Fax Machines, Government, Help Desk, Identify Issues, Office Equipment, Operational Support, Problem Solving Skills, Project/Program Management, Requirements Management, Software Testing, Technical Support, Technical Training, Training/Teaching, United States Air Force (USAF), United States Citizen, Vehicle Fleets, Webinar, Writing Skills
LOCATION
Hampton, VA
POSTED
Today
ELMS M&U Training & Support Specialist
ROLE
We need an experienced Application Training & Support Specialist to support the 441st Vehicle Support Chain Operations Squadron (441 VSCOS). 441 VSCOS centrally manages the Department of the Air Force's (DAF) vehicle fleet enterprise, providing program management, technical, and training support across 257 steady-state and contingency locations and 387 units, including Combat Air Force, Mobility Air Force, and ISR aircraft units, through the ELMS, AVID, and CISP application systems. In this role, you will develop and deliver ELMS Maintenance and Utilization training, author training guidebooks, and provide level-one ELMS helpdesk support. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

RESPONSIBILITIES
  • Develops, maintains, and schedules ELMS Maintenance and Utilization (M&U) training for the Vehicle Management Enterprise
  • Provides ELMS and level-one IT support, fielding and resolving helpdesk calls, troubleshooting, and analyzing user issues
  • Submits the initial training plan for Government approval within thirty calendar days of task award, identifying target audience, mode of training, timeline, and schedule type
  • Develops M&U training, tracks trainees, and conducts training sessions in classroom, MS Teams, virtual, one-on-one, and webinar formats
  • Authors M&U training guidebooks to bridge the gap between new technology or business practices and end users within seven calendar days of ELMS change release, with a less than two percent error return rate
  • Provides webinars, classroom instruction, and over-the-shoulder instruction, and creates self-paced training aids for end users
  • Develops and posts how-to training videos as directed by the Government designee
  • Provides training plan and reports monthly on the number of training sessions, number of trainees, attendee locations, and number of how-to videos developed and posted
  • Coordinates with IT developers to link organically developed programs with existing IT solutions and interface multiple IT solutions (e.g., ELMS,)
  • Provides ELMS and level-one IT support, fielding and resolving helpdesk calls, troubleshooting, and analyzing user issues
  • Meets a 0-24 hour response time with a 95 percent success rate and a 0-48 hour resolution time
  • Elevates customer issues to the ELMS helpdesk when a system helpdesk ticket is required
  • Provides monthly updates on all 441 VSCOS helpdesk tickets, including open and closed ticket counts, average days open, average days to close, and recommended program office actions
  • Supports requirements gathering, testing, custom application development, legacy application modernization, and documentation for ELMS sustainment

REQUIRED SKILLS/EXPERIENCE
  • 3 to 5 years of experience developing and delivering technical or systems training, preferably within a DoW or vehicle maintenance environment
  • Experience authoring training guidebooks, job aids, and self-paced training materials
  • Working knowledge of ELMS or comparable property accountability systems preferred
  • Comfortable delivering training in classroom, virtual, and one-on-one formats

REQUIRED EDUCATION / CERTIFICATIONS
  • Bachelor's degree in education, training and development, or related field; equivalent experience considered

LOCATION
  • 445 Weyland Road, Langley AFB, VA. 23665

CLEARANCE
  • U.S. citizenship is required

CLIENT
  • US Air Force (USAF), Defense Property Accountability System (DPAS)
WORK HOURS
  • 40 hours per week
  • 8 hours per day

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility — W2 

RELOCATION
  • Not eligible for relocation benefits

COMPENSATION
  • Salary range: $75,000 – $90,000
  • Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.


 

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About the Company

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West 4th Strategy

West 4th Strategy provides rapid response technology services to defense, civilian, and homeland security customers. We build and mobilize dynamic teams of qualified technologists who embody competence, professionalism, and a commitment to results.

We excel at moving fast to find the right people to get the job done.

And the best part of our technology teams? They make the government’s mission their mission. Our teams work with a sense of purpose to power the government.

West 4th Strategy. Our work defines us.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
http://www.west4thstrategy.com

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