Applications Administrator I

Must Have Administration and support for software applications. A degree in computer science or relevant field may be substituted per guidelines for certain years of experience.

Four or more years of experience in providing troubleshooting, configuration, administration, and support for software applications.

ServiceNow CIM ServiceNow Discovery ServiceNow Service Mapping

Nice to Have ServiceNow ITAM

JOB DESCRIPTION

General Overview

At an entry level, provides support for software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance, and updating. Provides technical assistance and training on applications as needed to users and IT staff. Creates documentation for application support. This position develops competence by performing structured work assignments and receives instruction, guidance, and direction from supervisor, manager, and/or more experienced colleagues.

Responsibilities

• Administers software applications in areas such as configuration, deployment, installation, tuning, monitoring, maintenance, updating, documentation, and data archiving.
• Works with QA/QC team to test, review, and document installation, operation, and troubleshooting procedures.
• Assists in the design and implements backup, recovery, disaster recovery, and monitoring plan for software applications.
• Provides technical assistance, customer service, and problem resolution for applications supported.
• Develops and runs queries and other reporting for users.
• Adds/removes users from the application and/or sets up the application to utilize single sign-on.
• Pursues new technologies, knowledge, training, and problem resolutions.
• Researches, tests, and develops these technologies.
• Acts as a member of software application project teams under the direction of senior or supervisory level staff.
• May provide documentation for projects.
• Implements system enhancements.
• Assists in developing recommendations for application purchases and upgrades.
• May perform administration of application servers, including backup, recovery, disaster recovery, monitoring, tuning, and documentation to ensure systems are available for customers.
• Understands and incorporates applicable functional area, field, and operational aspects into administration activities.
• Adheres to NERC CIP Critical Infrastructure Protection Standards, NIST National Institute of Standards and Technology, ISA Instrumentation Systems and Automation Society, and IEEE Institute of Electrical and Electronics Engineers as applicable to application supported.

Minimum Qualifications

Four or more years of experience in providing troubleshooting, configuration, administration, and support for software applications. A degree in computer science, information technology, or relevant field may be substituted per guidelines for certain years of experience.

Knowledge, Skills, and Abilities

Knowledge of applications supported Knowledge of computers, network components, operating systems, and software applications as related to applications supported Skill in providing customer service Skill in verbal and written communication Skill in troubleshooting Skill in articulating complex technical information to both technical and non-technical audiences Skill in meeting deadlines Skill in providing training and mentoring to less experienced staff Intermediate skill level in applications supported Ability to work in a team environment Ability to balance and manage competing high-priority work demands

Work Environment

Work hours for incumbents other than location listed below are spent in an office environment. Work hours of incumbents at FPP Facilities are primarily spent in an office environment. Some work hours of incumbents at FPP Facilities are spent in a control room/plant floor environment. Work involves weekends, holidays, and non-standard hours for application support and after-hours application deployment. Physical Demands

Work involves constant finger-hand manipulation in using a keyboard and mouse. Work of incumbents at FPP involves lifting up to 30 pounds less than 20 of the time.