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Applications Analyst I

WesleyLife

Johnston, IA

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JOB DETAILS
SALARY
$82,380 Per Year
JOB TYPE
Part-time
SKILLS
1st Level Support, Acceptance Testing, Analysis Skills, Business Solutions, Business Support, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Finance, Financial Operations, HRIS/HRMS, Health Informatics, Help Desk, Identify Issues, Information Technology & Information Systems, Medical Record System, Multitasking, Organizational Skills, Performance Management, Problem Solving Skills, Software Administration, Software Configuration Management, Software Patches, Standard Operating Procedures (SOP)
LOCATION
Johnston, IA
POSTED
3 days ago

Application Analyst

Key Responsibilities

  • Provide first-level support for business applications (clinical, HR, finance, operations, resident systems)
  • Troubleshoot issues, resolve service requests, and escalate complex problems as needed
  • Support application configuration, user access, and system documentation
  • Monitor system performance, data accuracy, and report issues
  • Assist with upgrades, patches, enhancements, and testing (including UAT)
  • Maintain project and training documentation; support implementation timelines
  • Deliver responsive user support and help create training materials and SOPs
  • Collaborate with IT teams, vendors, and stakeholders to improve system performance and workflows

Qualifications

  • Associate’s or Bachelor’s degree in IT, Business, Healthcare Informatics, or related field (or equivalent experience)
  • 1–3 years of application support, help desk, or business systems experience preferred
  • Exposure to enterprise systems (EHR, HRIS, finance, CRM, etc.) is a plus

Skills & Competencies

  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and communication abilities
  • Detail-oriented with strong organizational skills
  • Ability to manage multiple priorities and follow documented processes
  • Eagerness to learn application systems, workflows, and best practices

About the Company

W

WesleyLife

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