* Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.* Test sensor products and digital tool features before releases and create/update supporting documentation.* Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.* Establish and maintain extensive BOM"s.* Provide product selection and installation support and find creative solutions to customer issues.* Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.* Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.* Support warranty and quality functions.* Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.* Create, use, and maintain software programs to help facilitate customers" requests and make daily tasks more efficient.
* Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor"s degree program, Computer Science or possibly Manufacturing/IIOT engineering* Focus on customer interaction and satisfaction* Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving* Attention to detail with a strong sense of ownership and responsibility* Excellent written and verbal communication skills* Collaborates well with others and is a good team player* Entrepreneurial spirit with a passion for new and changing ideasPreferred:* Fluent in Spanish* IIOT or IOT expereince* Familiarity with basic mechanical concepts and systems* Familiarity with IT infrastructure* Familiarity with Android and iOS devices* Basic programming experience with Visual Studio, Python, ASM, and Java* Willingness to learn and adapt new skills* Understanding/Experience in vibration analysis