Applications Support Analyst II - AAT

Austal USA Advanced Technologies (AT) is a division of Austal USA, a global defense contractor that designs and manufactures surface and subsurface vessels.

Austal USA AT works at the forefront of shipbuilding to invent, mature, and implement advanced maritime technologies which enhance operational capacities and improve defense system readiness. Austal USA AT operates a technology hub in Charlottesville, VA, and the U.S. Navy's Additive Manufacturing Center of Excellence (AM COE) located in Danville, VA. The mission of the AM COE is to operationalize additive manufacturing in the submarine industrial base and provide emergent request support to sustain our Nation's fleet.

As a Applications Support Analyst II, you'll play a pivotal role in the overseeing the digital tools deployed at the Navy's AM COE in Danville, and the advanced manufacturing facility in Charlottesville. Key responsibilities include managing the digital manufacturing system platforms and safeguarding the Navy's central repository for AM manufacturing data. As a member of our team, you'll be part of a dynamic environment where creativity, expertise, and impact converge.

We invite you to join us in building the next generation of submarines.

REPORTS TO: Program Manager, Digital Solutions

LOCATION: Danville OR Charlottesville, VA

SUPERVISES: N/A

PURPOSE: The Applications Support Analyst II will evaluate the Advanced Technologies division's existing software and application setup, identifying areas for potential improvement, and apply changes to applications. This role supports higher-complexity issues with moderate supervision, focusing on the configuration, maintenance, and integration of applications to align with user requirements and organizational objectives related to budget, efficiency, and productivity.

DUTIES / RESPONSIBILITIES:

• Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications deployed for the US Navy AM COE.
• Research, evaluate, and recommend new software and updates for existing applications to improve US Navy AM COE processes.
• Conduct in-depth assessments by gathering data, analyzing system and business requirements, and developing improvement plans for US Navy AM COE digital tools.
• Utilize advanced application specific knowledge to configure, update, and debug US Navy AM COE applications to maintain end-to-end solutions.
• Provide support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across US Navy AM COE systems.
• Offer ongoing support to US Navy AM COE application users by diagnosing and resolving technical issues; escalate complex problems to senior team members as necessary.
• Ensure data integrity through data quality control, validation, and documentation; assists in developing requirements for program and operational initiatives.
• Create and execute test scripts independently, as needed for program tasks, with minimal oversight.
• Collaborate with senior team members on feasibility analysis, project scopes, and work with the Program Management team to prioritize deliverables, and product functionality negotiations.
• Maintain documentation for recordkeeping, change control and configuration maintenance.
• Provide analytic support regarding data interpretation from DB supplied queries.
• Partners with AM COE team to provide routine reporting on software solution performance.
• Participates in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing for US Navy AM COE digital tools.
• Other duties as assigned.

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

Required:

• High School Diploma or equivalent required.
• Bachelor's degree in Information Technology, Computer Science, or a related field required. A combination of education and experience may be accepted in lieu of a degree.
• 3 - 5 years' experience in Applications Support or similar role.
• At least 1 year of directly related experience managing PLM, MES, and/or ERP systems.
• Intermediate understanding of software applications, IT support principles, and troubleshooting techniques.
• Proficient in Microsoft Office products (Word, Excel and Visio).
• Demonstrated working knowledge of computers, software applications, and systems maintenance.
• Ability to work effectively in an ever-changing environment.
• Good written and verbal communication skills.
• Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks).
• Excellent interpersonal and presentation skills.
• Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency; sense of accountability; excellent communication (listening and effective speaking), relationship-building.

Preferred:

• Experience in manufacturing or a related industry is preferred.
• Proficient/Experience with one or more of the following is preferred:
• Workday.
• AutoCAD
• WindChill
• PLM
• MES.
• Machine Learning/AI.

ADDITIONAL GUIDELINES:

• Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:
• 18 years of age or older at time of application.
• Able to provide proof of US Person Status.
• The ability to obtain and maintain a DoD clearance may be required if deemed necessary in the scope of your position responsibilities.
• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date.
• No felony convictions of Drug crimes within three years from disposition date.
• Willing to submit to a drug screen.
• Willing to submit to a background check.

TOOLS: Microsoft Office Excel and Word

DIRECTION EXERCISED: N/A

DISCRETION EXERCISED: Moderate discretion when addressing application issues and troubleshooting user problems. The role involves independently resolving a broader range of issues using established procedures and knowledge, while exercising judgment to determine when complex or non-standard problems require escalation to senior support teams for further resolution.

LIASES WITH: IT and Business Integration Staff, Supply Chain and Purchasing.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to tour all vessels and work sites.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to manipulate, handle, or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific physical requirements include the following:

• Must have the ability to bend, squat, stoop, crawl, and kneel.
• Lift/push/pull up to 50lbs on an occasional basis.
• Lift/push/pull up to 20lbs on a frequent basis.
• Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).

SAFETY:

Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks.

Equal Employment Commitment

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.

Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.