Application Support Onsite Lead
Senior technology professional with 8+ years of experience supporting mission-critical enterprise applications. Proven expertise in Application Support, Production Operations, Incident Management, Major Incident Coordination, Problem Management, Root Cause Analysis, Release Management, Disaster Recovery, Service Governance, and Continuous Improvement. Strong leadership skills with extensive experience coordinating cross-functional teams, executive stakeholders, and distributed support organizations.
Core Competencies
L2/L3 Application Support
Major Incident Management
Service Governance
Root Cause Analysis
Release & Change Management
Disaster Recovery
Stakeholder Management
Operational Reporting
Technical Expertise
· .NET / C#
· AWS (ECS, EC2, S3, DynamoDB, ElastiCache)
· PostgreSQL
· Solace and MQ
· Dynatrace
· BigPanda
· ServiceNow
· Harness CI/CD
Certifications (Desired)
· ITIL Foundation
· AWS Cloud Practitioner or Associate
· PMP or Scrum Master (Preferred)
Key Responsibilities
Lead P1/P2 incident response and recovery coordination
Manage escalation and stakeholder communications
Oversee problem management and RCA delivery
Coordinate release readiness reviews and production validations
Support vulnerability remediation planning and tracking
Lead DR testing participation and operational readiness reviews
Ensure runbooks, procedures, and knowledge articles remain current
Present operational metrics, SLA performance, and continuous improvement recommendations to United stakeholders
Leadership Experience
Managed geographically distributed support teams across onshore, nearshore, and offshore locations
Acted as primary customer-facing lead for critical business applications
Drove operational governance meetings, service reviews, and escalation management
Led transition and knowledge transfer activities for application support services
| Location | Houston, TX |
| Job Type | Full-time |
| Salary | $110,000–$120,000 Per Year |
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