Applications Support Technician

Colony Brands, Inc.

Monroe, Wisconsin

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Channel Marketing, Community Support, Detail Oriented, Direct Marketing, Environmental Issues, Help Desk, Identify Issues, Kewill, Logistics, Network Operations Center, On Call, Order/Customer Fulfillment, Performance Tuning/Optimization, Problem Solving Skills, Software Administration, Supply Chain Operations, System Test, Systems Administration/Management, Systems Reliability, Team Player, Technical Support, Warehousing, Work From Home

LOCATION

Monroe, Wisconsin

POSTED

1 day ago

SC Data Center, Inc. is a rapidly evolving technology company supporting Colony Brands, Inc., one of North America’s largest multi-channel direct-marketing companies. With roots dating back to 1926, we combine long-standing stability with a strong focus on innovation, collaboration, and community support.

We are seeking an Applications Support Technician to support third-party software applications that power our warehouse, fulfillment, supply chain, and logistics operations. In this role, you will work in a collaborative, Agile environment to troubleshoot issues, support end users, and ensure system reliability. You will serve as a key liaison between operations, IT, and external vendors—investigating incidents, resolving issues, and contributing to system improvements. Responsibilities also include supporting system testing, upgrades, and performance optimization. Experience with warehouse management systems (WMS), and logistics platforms: such as Infios (HighJump), e2open (BluJay/Kewill), Datex, or Acumatica is highly valued. The ideal candidate is detail-oriented, hands-on, and comfortable working in a fast-paced environment.

This is an on-site role in Monroe, WI (Monday–Friday), with up to 15 work-from-home days per year and may include occasional after-hours or on-call support.

About the Company

Colony Brands, Inc.

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