Porsche Littleton is Hiring: Appointment BDC Service Agent / Loaner CoordinatorCompensation: $20.00-$22.00 per hour, based on experienceSchedule: Full-timeDo you enjoy building relationships, delivering exceptional guest experiences, and working in a fast-paced environment? Porsche Littleton is looking for an energetic, guest-focused Appointment BDC Service Agent / Loaner Coordinator to join our team. In this role, you'll be a key part of creating an outstanding service experience for our guests while supporting our service department and managing our loaner vehicle program.
What You'll Do
Handle a high volume of inbound and outbound calls and emails (50+ calls per day).Schedule service appointments and coordinate with Service Advisors.Identify guest needs, answer questions, and provide solutions in a professional and timely manner.Greet guests and assist with shuttle information as needed.Manage loaner vehicle reservations, including online, phone, and in-person requests.Coordinate and oversee the dealership's loaner fleet.Accurately document all guest interactions within the dealership's CRM system.Complete daily internet lead management activities.Follow all dealership processes, procedures, and Asbury phone scripts.Deliver exceptional guest service during every guest interaction.
What We're Looking For
Previous dealership experience is preferred.Experience in retail, guest service, reception, call center, sales, or automotive BDC is preferred.Appointment-setting experience is a plus.Strong communication and customer service skills.Ability to multitask in a fast-paced environment.Advanced computer and phone skills.Minimum typing speed of 35-40 words per minute.Experience using CRM or customer tracking systems is preferred.Bilingual skills are a plus.Team-oriented attitude with a positive, professional demeanor.Must be at least 18 years of age.Must successfully pass a pre-employment background check and drug screening.
Why Join Asbury Automotive Group?
Pay & Recognition
Weekly payPaid holidays and paid time offPaid trainingStock awards (eligible management and front-line team members)
Health & Financial Benefits
Medical, dental, vision, accident, critical illness, and hospital indemnity insuranceHealth Savings Account (HSA) and Flexible Spending Accounts (FSA)Short-term and long-term disabilityCompany-paid life insurance options401(k) with company matchPet insuranceUp to 12 weeks of paid pregnancy disability leavePaid parental leave
Career Growth & Development
Career path planning toolsContinuous learning through Asbury's Learning Management SystemTuition assistanceProfessional development opportunitiesTechnician student loan assistance resources
Additional Perks
Employee Assistance ProgramEmployee discounts on vehicles, parts, and serviceScholarship opportunitiesPaid volunteer hours through community service initiativesEmployee referral bonus program
Applications will be accepted and reviewed on an ongoing basis until the position is filled.INDOTHER
| Location | Littleton, CO |
| Salary | $20–$22 Per Hour |