Who We Are
Monaco Ford has been emedded in the Glastonbury, Connecticut community since 1922. We're dedicated to creating an exceptional experience for our customers, and are always seeking hardworking, professional individuals to join our well-established team. Monaco Ford is seeking a friendly, professional, reliable, and driven person to join our team as an Appointment Coordinator / Mobile Service Coordinator for the Service Department.
What We Offer
Health insurance
Vision insurance
401K
Paid time off
No Saturday or Sunday hours
Opportunities for advancement
Employee purchase plans
Paid training
Responsibilities
To be successful in this role, the right candidate must have excellent phone communication skills as well as customer service skills, must be computer savvy, must be able to process information quickly, and be receptive to ongoing training and other miscellaneous tasks as requested. Key responsibilities include:
Greet customers and assist them with any inquiries they may have
Answer inbound calls for Service Department and dispatch calls as necessary
Assist customers over the phone and in person in scheduling service needs, being sure to capture all needed information
Place outbound calls to follow up on voicemails received
Place outbound calls to confirm future appointments
Review schedule for clarity and confirmation daily
Follow up on appointments booked via our website
Assist in scheduling pick up and deliveries of customer vehicles as needed
Inspect and check in new vehicles as they are delivered from the factory
Some minor cashiering as needed
Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle
Additional miscellaneous duties as needed
Qualifications
2 years + customer service experience, auto and service, preferred
Customer skills
DMS experience preferred
High school degree or equivalent
Valid Driver's License and clean driving record
Willing and able to pass pre-employment testing, such as a background check, MVR check, and drug testing.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.