Appointment Scheduler / Customer Service Representative - Creve Coeur, IL
About Us
Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.
Position Overview
We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.
Key Responsibilities
Make outbound and receive inbound calls to schedule appointments
Speak with homeowners to gather basic information and set qualified appointments
Clearly explain the purpose of our free in-home consultation
Maintain accurate records of calls and appointments in our system
Follow provided scripts while maintaining a natural, conversational tone
Confirm, reschedule, and manage appointment calendars
Meet daily/weekly call and scheduling targets
Qualifications
Previous call center, customer service, or appointment setting experience preferred
Strong communication and phone skills
Comfortable handling objections and keeping conversations on track
Basic computer skills and ability to learn CRM systems
Self-motivated, dependable, and goal-oriented
Positive attitude and professional demeanor
Compensation & Benefits
Competitive hourly pay
Performance-based monthly bonuses and incentives
Paid training
Opportunities for advancement
Supportive team environment
What Success Looks Like
Consistently meeting or exceeding appointment-setting goals
Maintaining high-quality customer interactions
Keeping schedules organized and up to date
How to Apply
Submit your resume along with a brief description of your experience in customer service or appointment setting.