Careerscape is recruiting on behalf of our client, a growing home services company based in Columbus, Ohio, for a Remote Appointment Scheduling Coordinator. In this fully remote role, you will be the friendly, organized voice that keeps service calls on track, booking and confirming appointments for customers across multiple time zones while keeping technician calendars full and efficient.
Day to day, you will juggle inbound calls, texts, and emails, matching customer needs with technician availability and making sure everyone knows exactly when to expect their service visit. People who thrive in this role are natural multitaskers who stay calm under a steady stream of requests, communicate clearly, and take pride in keeping a busy schedule running without a hitch.
Responsibilities
Answer inbound calls, emails, and chat requests to schedule and confirm home service appointments
Coordinate technician schedules across multiple time zones to ensure efficient route planning
Confirm upcoming appointments with customers via phone, text, and email
Reschedule and manage cancellations while minimizing gaps in technician calendars
Maintain accurate customer and appointment records in the scheduling and CRM system
Communicate with dispatch and field teams to relay real time schedule changes
Follow up with customers to confirm satisfaction and address scheduling concerns
Monitor scheduling queues to identify and resolve conflicts or double bookings
Provide accurate information about services, pricing, and arrival windows to customers
Support additional administrative tasks as needed to keep operations running smoothly
Requirements
High school diploma or equivalent required, associate degree preferred
One to two years of experience in scheduling, dispatch, or customer service
Strong phone etiquette and written communication skills
Comfortable coordinating schedules across multiple U.S. time zones
Proficiency with scheduling software, CRM platforms, and Microsoft Office
Excellent multitasking and organizational skills in a fast paced environment
Ability to work independently in a remote setting with reliable internet
Strong problem solving skills and attention to detail
Experience in the home services or field service industry is a plus
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Remote work stipend for home office setup
Flexible remote work schedule
Company provided equipment
Employee assistance program
Opportunities for professional growth and advancement