AppOps Engineer

Role: - AppOps Engineer

• We are seeking an experienced AppOps Engineer with a strong blend of DevOps, SRE, and operational excellence to support and optimize mission‑critical digital banking applications. This role focuses on ensuring application reliability, performing upgrades, developing automation, and improving alerting and monitoring capabilities.

  You will work in a dynamic Agile environment, supporting digital channels for Wire Transfers and ACH, with a workload mix of 70% Operations and 30% Project-driven initiatives.

• Operational Excellence

  • Monitor dashboards and email-based alerts, ensuring timely escalation and incident resolution.
  • Ensure 24/7 application uptime and performance through proactive monitoring and issue triage.
  • Participate in on-call rotation for critical systems support.
  • Review and analyze SQL logs for troubleshooting and performance insights.

  Platform & Application Management

  • Perform application upgrades and OS-level upgrades on Windows-based platforms.
  • Maintain and enhance system stability, leveraging tools such as Splunk and Moogsoft for alerting and observability.
  • Build and maintain operational dashboards to support real-time visibility.

  DevOps, SRE & Automation

  • Drive automation initiatives to reduce manual tasks and enhance operational efficiencies.
  • Optimize alerting flows and reduce noise through intelligent tuning and configuration.
  • Collaborate on CI/CD pipelines to support continuous integration and deployment.
  • Contribute to the creation and enhancement of support models for long-term operational scalability.

  Technical & Architectural Contribution

  • Work closely with engineering teams to understand application architecture and dependencies.
  • Participate in solution design discussions and ensure operational readiness for new and existing services.
  • Apply technical aptitude and engineering best practices to drive stability, scalability, and resilience.

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  Required Qualifications (Must Have)

  • Strong analytical and troubleshooting skills.
  • Hands-on experience with CI automation tools and workflows.
  • Proficiency in SQL for log review and issue investigation.
  • Experience with Splunk alerting and dashboard creation.
  • Experience working on Windows platforms in enterprise environments.

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  Preferred Qualifications

  • Bachelor’s degree in computer science, Engineering, or related technical field.
  • Experience in the banking or fintech sector, especially supporting digital channels like Wire Transfer and ACH.
  • Familiarity with SRE principles and modern DevOps practices.
  • Experience with monitoring tools such as Moogsoft, Splunk, or similar.
  • Automation experience with scripting or orchestration tools.
  • Knowledge of architectural design principles and system integration.

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