Apprenticeship Coordinator

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the Role
Reporting to the Senior Apprenticeship Coordinator, the Apprenticeship Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner onboarding process and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.
Coordinators will work closely with their team, as well as Enrolment Coordinators, Funding Coordinators, Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for learners. Cross-team collaboration is encouraged.

Responsibilities

• Respond to enquiries through various platforms including Zendesk tickets and phone calls
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
• Screen programme applications to ensure completeness and eligibility
• Attend First Day of Learning sessions, ensuring that apprentice attendance is logged and relevant apprenticeship tasks are completed on session.
• Provide apprentices with their First Day of Learning session links
• Proactively check applications to maintain compliance with apprenticeship funding rules
• Amend and send updated apprenticeship contracts with updated end dates in situations where learners go past their planned end date
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education's policies and standards
• Enrolment support as and when required
• Any other duties as may be required

Targets

• Meet/ exceed departmental KPIs including-
• Amending learner contracts within the required timeframes, ensuring accuracy and compliance with internal processes.
• Achieving strong response rates for the First Day of Learning survey through collaboration with learners and apprenticeship tutors
• Screening initial applications in a timely and efficient manner, in line with service-level expectations.
• Maintaining regular and proactive contact with applicants to support a smooth onboarding process.
• Ensuring all First Day of Learning tasks are completed and uploaded during the session, meeting quality and procedural standards.

Benefits that actually make a difference

️28 days' holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro-rata for part time roles)
Enhanced paid family leave (after probation pass) to help new parents and long-term carers