Objective: To instruct swim lessons and improve/develop swim skills
Reports to: Aquatic Manager (AM)
Criteria:
WSI certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/text) skills
As an AFF team member, responsibilities include, but are not limited to:
- To Get & Keep Members.
- Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 10 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
As a Swim Instructor/Coach, additional responsibilities include, but are not limited to:
- Align with company and industry guidelines in order to provide appropriate instruction according to the level and type of class.
- Provide a fun, energetic and safe environment for participants.
- Actively promote and seek new participants for swim lessons, Masters and Flying Fish Swim Team as well as renewing current participants.
- Perform other duties as reasonably assigned.