Objective: Responsible for delivering a world-class aquatic fitness experience grounded in teamwork and outstanding customer service to our members, our guests, our company, and our community.
Reports to: Aquatic Manager (AM)
Criteria:
AEA certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/text) skills
As an AFF team member, responsibilities include, but are not limited to:
- To Get & Keep Members.
- Perform duties according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
- Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
- Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Arrive to work 10 minutes early. Wear department-specific uniform.
- Actively participate in all department and club meetings.
- Be a team player by contributing to both club and organizational goals.
- Maintain open and honest communication with the team, partnering together as fitness professionals.
As an Aquatic Fitness Instructor, additional responsibilities include, but are not limited to:
- Align with company and industry guidelines for safe and effective group fitness classes and always deliver appropriate modifications.
- Stay active and current with AFF-approved certifications, including CPR/AED and specialty certifications for your programs. Provide current copies of all approved instructor certifications to the AM.
- Participate actively in AFF-recommended education, workshops, trainings, events, meetings, upskilling, etc.
- Arrive to class 10 minutes early, help set up, provide thorough class introductions, teach world-class programs, and stay after to clean up, answer questions, and invite members and guests to participate in additional classes and club activities.
- Begin and end classes on time and follow the scheduled, written formats as defined by the Aquatic Director (AD).
- Motivate members and the team to achieve their fitness goals by offering positive encouragement and an enjoyable, non-competitive environment.
- Complete all administrative work completely and on time. This includes, but is not limited to, monthly availability, address/phone number changes, accurate class attendance numbers, and any additional requests.
- Respond within 24 hours to all time-sensitive email, text, and/or phone requests from team leaders and fellow instructors.
- Follow the department procedures for finding qualified substitutions and try to minimize the use of subs.
- Inform the AM of any equipment needs or malfunctions.
- Wear appropriate attire in order to present a positive, professional, fit and healthy image.
Perform other duties as reasonably assigned.