AR Billing - Collections Specialist

POSITION SUMMARY

The Collections Specialist will research past due balances to verify collectability and will locate and notify customers of delinquent accounts by telephone, email or mail to obtain payment. Answer questions and concerns, related to past due balances, nonpayment, refunds, issue adjustments, invoice and statement requests, agreement cancellations, etc. across multiple business entities.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Confer with customers by telephone, email and mail to determine reasons for overdue payments and to review the terms of sale, service, or contracts.

Locate and notify customers of delinquent accounts by phone, email and mail to obtain payment.

Research customer account information and explain questions and/or concerns.

Record information about financial status of customers and status of collection efforts.

Notify manager when all collection efforts have been exhausted so account can be placed with an outside collection agency.

Negotiate with customer and discuss payments arrangements/options with Manager when necessary.

Processing of payments

Answer customer questions regarding problems with their accounts.

Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Communication, Written - Ability to communicate in writing clearly and concisely.

Accountability - Ability to accept responsibility and account for his/her actions.

Tactful - Ability to show consideration for and maintain good relations with others.

Presentation Skills - Ability to effectively present information publicly.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Accuracy - Ability to perform work accurately and thoroughly.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

6 plus months of experience in Accounting, Accounts Receivable and/or Collections

Computer Skills:

MS Office, internal data systems