AR & Cash Application Supervisor

Description

AR & Cash Applications Supervisor 

Roles and Responsibilities:

The Supervisor’s primary responsibility will focus on cash applications but will assist, as needed, on AR related activities to support the AR Manager.  With respect to cash applications, they will oversee all processes related to applying incoming payments to the customer accounts ensuring accuracy, timeliness and compliance with internal controls.  This role will lead the group of cash application specialists and partner closely with the Accounts Receivable/Collections team and CFL team, as well as field associates.

Key Cash Application Responsibilities:

• Manage daily postings of all customer payments (ACH, wire, lockbox, check, credit cards) and ensure accurate application to customer accounts.
• Ensure proper handling of short payments, overpayments, unapplied cash and unidentified payments.
• Oversee the reconciliation of cash receipts to bank statements and general ledger account, escalating and resolving any discrepancies promptly
• Ensure all cash is posted accurately and timely to support monthly close activities.
• Review and approve customer refund requests, ensuring all requests have proper documentation and support for processing
• Evaluate and approve small balance write offs as appropriate
• Prepare and analyze KPIs such as unapplied cash aging, posting timeliness and exception rates
• Identify inefficiencies, implement automation opportunities and standardize procedures to improve speed and accuracy.
• Serve as a subject matter expert for ERP and cash application tools; support enhancements, testing and integrations
• Partner with AR, CFL and field personnel to resolve payment issues to resolve outstanding cash items.
• Supervise, train and develop cash application specialists – work with AR Manager to set performance goals and monitor productivity

Key AR Responsibilities:

• Support AR manager to lead, mentor and evaluate the AR team to ensure high performance and accuracy
• Support AR manager to monitor aging reports to identify risks; collaborate with internal and external teams as needed
• Support month end close activities, including reconciliation and audit documentation
• Assist with system enhancements and participate in ERP or process improvement projects as requested.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent work experience)
• 5+ years of progressive experience in Accounts Receivable and/or Cash Applications,
• Strong understanding of cash application processes, including ACH, wire, lockbox, check, and credit card payments
• Strong Excel skills (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis)
• Experience with cash application tools and automation platforms is highly preferred
• Strong collaboration skills with cross-functional teams (AR, Collections, Finance, field teams)
• Ability to manage competing priorities in a fast-paced environment
• Strong analytical and problem-solving abilities with attention to detail
• Experience identifying process inefficiencies and implementing improvements or automation
• Ability to analyze KPIs (e.g., unapplied cash aging, posting timeliness, exception rates) and drive improvements
• High degree of accuracy, organization, and attention to detail
• Excellent communication skills (written and verbal)
• Ability to escalate and resolve discrepancies effectively
• Strong time management and ability to meet deadlines, especially during month-end close

• All job offers are subject to pre-employment drug screening and a background check.
• Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.