AR Claim Status Specialist

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

Our vision is to inspire and empower people in our communities to heal, live and function better.

We are seeking an Accounts Receivable (A/R) Claims Specialist to join our Revenue Cycle team.

In this role, you'll help keep our revenue cycle moving by managing insurance claims from submission through resolution. You'll investigate unpaid and denied claims, work directly with insurance payers, resolve discrepancies, and ensure patient accounts accurately reflect current balances and payment activity.

Join Our Team

This is an opportunity to play an important role in the financial health of a growing healthcare organization while developing your expertise in medical claims, insurance follow-up, denials, appeals, and revenue cycle management.

If you're detail-oriented, persistent, and enjoy figuring out why a claim hasn't paid and what needs to happen next, this could be a great fit.

What You''ll Do

• Submit electronic insurance claims accurately and within established filing requirements
• Review electronic claim reports for errors and correct and resubmit rejected claims
• Conduct timely follow-up on unpaid, underpaid, rejected, and denied claims through payer portals, phone calls, and written correspondence
• Prepare and submit claim reconsiderations, corrected claims, and appeals when appropriate
• Review and process Explanations of Benefits (EOBs) and payer responses
• Investigate outstanding accounts receivable balances and take appropriate action to facilitate payment
• Review A/R reports regularly to identify aging claims, payment delays, denials, and other outstanding balances requiring follow-up
• Research claim issues including missing documentation, coding or billing errors, eligibility concerns, authorization discrepancies, and payer requirements
• Maintain patient ledgers in Platinum Patient Accounting Software to ensure balances and account activity are accurate and current
• Document all claim follow-up activity, payer correspondence, status updates, and next steps clearly within the billing system
• Escalate recurring payer issues or complex claims when additional review is needed
• Collaborate with internal billing, clinic, and revenue cycle team members to obtain information needed for claim resolution
• Help identify trends contributing to denials or delayed reimbursement and support efforts to improve clean-claim and collection performance

Benefits

At TVG-Medulla / Chiro One Wellness Centers, we offer benefits designed to support our team members both professionally and personally, including:

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Paid company holidays
• Short-term and long-term disability benefits
• Complimentary chiropractic care for you and eligible family members
• Employee wellness benefits
• Training and professional development
• Career growth opportunities within a growing healthcare organization
• 2 years' experience in insurance billing & collections related field preferred
• Previous experience in medical billing, insurance claims, accounts receivable, or revenue cycle management strongly preferred
• Working knowledge of insurance claim submission, denials, appeals, EOBs, and payer follow-up
• Experience navigating insurance payer portals and communicating directly with insurance companies
• Understanding of healthcare reimbursement and A/R aging preferred
• Strong investigative and problem-solving skills with the ability to determine the root cause of unpaid or denied claims
• High attention to detail and accuracy when reviewing patient accounts and claim information
• Strong organizational and time-management skills with the ability to manage a high-volume claim workload
• Clear written and verbal communication skills
• Comfortable learning and working within multiple billing systems and payer platforms
• Experience with Platinum Patient Accounting Software is a plus, but not required
• Experience with Micrsoft Office

#ZR

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.