AR Collection Supervisor

Key Responsibilities

Accounts Receivable

• Process customer invoices accurately and in a timely manner.
• Apply customer payments (checks, ACH, wire, credit card) to the correct accounts and invoices.
• Prepare daily cash receipts and reconcile AR subledger to the general ledger.
• Monitor aging reports and identify delinquent accounts.
• Research and resolve billing discrepancies or payment issues.
• Maintain detailed and organized customer account records.
• Serves as secondary support for daily bank deposit activities.

Collections

• Conduct timely collection activities for past-due accounts via phone, email, and written communication.
• Work collaboratively with customers to resolve outstanding balances while maintaining professionalism.
• Investigate and resolve payment disputes, chargebacks, and short-payments.
• Negotiate payment arrangements when necessary.
• Escalate accounts for further collection action when appropriate.

Reporting & Process Improvement

• Prepare and analyze AR aging reports for management.
• Assist with month-end close activities, including AR reconciliations and journal entries.
• Recommend and support process improvements to strengthen the AR and collections functions.
• Ensure compliance with company policies and relevant regulations.

Qualifications

• Associate or Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience).
• 2+ years of experience in accounts receivable, billing, or collections preferred.
• Strong understanding of accounting principles related to AR.
• Proficiency with accounting/ERP systems and Microsoft Excel.
• Excellent communication and customer service skills.
• Strong attention to detail, organization, and ability to prioritize.
• Problem-solving mindset with the ability to work both independently and collaboratively.