AR Resolution Specialist

JOB-10047359

Anticipated Start Date

August 31, 2026

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

We are seeking a detail-oriented and customer-focused Collections Analyst to join our Accounts Receivable team. This role is responsible for investigating and resolving issues that prevent timely payment of customer invoices. Working closely with customers and cross-functional teams, the Collections Analyst will identify billing discrepancies, coordinate issue resolution, and support collection efforts to reduce outstanding receivables.

Job Description

• Investigate and resolve issues delaying customer invoice payments.
• Research past-due invoices to identify billing discrepancies, payment issues, or process gaps.
• Partner with internal collections teams to support timely resolution of outstanding accounts.
• Communicate directly with customers to resolve invoice disputes and payment concerns.
• Collaborate with Sales, Operations, Customer Service, and other internal departments to resolve billing issues.
• Track and manage assigned accounts in a high-volume Accounts Receivable environment.
• Maintain accurate documentation of customer communications, account activity, and resolution efforts.
• Monitor aging reports and proactively identify accounts requiring follow-up.
• Ensure customer issues are resolved efficiently while maintaining a high level of customer service.
• Identify recurring issues and recommend process improvements to enhance collections performance and reduce payment delays.

Skills Required

• 3–5 years of experience in one or more of the following: Accounts Receivable, Collections, Billing, Customer Service, Order Management
• Experience working in a high-volume, fast-paced environment.
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication and customer service abilities.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to collaborate effectively across multiple departments to drive issue resolution.

Preferred Qualifications

• ERP system experience (Rental Result experience is a plus)
• CRM experience, preferably Salesforce
• Accounts Receivable software experience, including Emagia
• Proficiency in Microsoft Excel and Microsoft Office Suite

Education

• Highschool diploma or GED

Pay Rate

• $16 - $20 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)