AR Resolution Specialist

JOB-10047682

Anticipated Start Date

October 5, 2026

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The AR Resolution Specialist is responsible for investigating and resolving issues that prevent timely payment of customer invoices. This role works closely with customers and cross-functional internal teams, including Sales, Operations, Accounts Receivable, and Collections, to identify billing discrepancies, resolve account issues, and facilitate the collection of outstanding balances.

Job Description

• Work directly with customers to investigate and resolve issues preventing invoice payment.
• Research and analyze past-due invoices to identify the root cause of non-payment.
  
• Identify and resolve billing discrepancies, account issues, and payment-related inquiries.
  
• Partner with Sales, Operations, Collections, and other internal departments to coordinate issue resolution.
  
• Work closely with internal collectors to support timely payment of outstanding invoices.
  
• Communicate with customers regarding invoice questions, discrepancies, account balances, and resolution status.
  
• Coordinate across multiple departments to obtain information and resolve complex account issues.
  
• Monitor outstanding issues and follow up with internal and external stakeholders until resolution is achieved.
  
• Maintain accurate documentation of account issues, actions taken, and resolutions.
  
• Prioritize and manage a high volume of accounts and resolution requests while meeting deadlines.
  
• Identify recurring issues and opportunities to improve billing and accounts receivable processes.
  
• Use multiple systems to research customer accounts, invoices, orders, and payment information.
  
• Perform other accounts receivable and customer account-related duties as assigned.
• Shift: Monday -Friday 7-4 or 8-5 (some flexibility within normal office hours)

Skills Required

• 3–5 years of experience in Accounts Receivable, Billing, Customer Service, Order Management, or a related field.
• Strong problem-solving and analytical skills with the ability to investigate issues and identify root causes.
  
• Self-motivated and able to work independently with minimal supervision.
  
• Professional communicator with a strong customer-focused mindset.
  
• Highly inquisitive, detail-oriented, organized, and results-driven.
  
• Ability to manage a high volume of work while maintaining accuracy and attention to detail.
  
• Strong ability to collaborate across multiple functions and departments.
  
• Demonstrated ability to take ownership of issues and drive them through resolution.
  
• Ability to prioritize competing tasks and manage multiple open issues simultaneously.
  
• Experience with the following systems and tools is preferred:
  
• ERP: Rental Result
  
• CRM: Salesforce
  
• Accounts Receivable Software: Emagia
  
• Microsoft Excel
  
• Microsoft Office Suite

Education

• Highschool diploma or GED

Pay Rate

• $22 - $28 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)